Program Support Specialist

Washington, D.C
Sep 30, 2020
Oct 01, 2020
Full Time


The Office of Inspector General (OIG) is committed to detecting and preventing fraud, waste, and abuse within the U. S. Agency for International Development (USAID). In addition to providing oversight of USAID, the OIG provides oversight of the U. S. African Development Foundation (USADF), the Inter-American Foundation (IAF), the Millennium Challenge Corporation (MCC).

Learn more about this agency


As a Program Support Specialist working for the Human Capital division you will:
  • Serve as an intermediate liaison for Human Resources Specialist(s) with responsibility for the management and administration of OIG's Human Resources program.
  • Function as the primary point of contact/resource for the identification and resolution of management and employee issues in human resources functional areas.
  • Serve as the coordinator and initial point of contact for OIG employees, applicants, and partners.
  • Process personnel and pay actions for CS and FS employees.
  • Receive, monitor, and evaluate program documents; prepare reports, recurring statistical Information, and other materials needed by senior level HCD staff members to support various functions and projects.
  • Draft standard operating procedures, rosters, assignment ticklers, status reports, and policy recommendations.
  • Support workforce analysis efforts.
  • Establish and maintain liaisons with appropriate government agencies, private institutions and individuals.
  • Independently research established OIG administrative issues involving domestic and overseas matters to support delivery of accurate and timely service to managers and employees.
  • Assist in providing management officials and employees information about rules, regulations, policies, procedures, etc., concerning such matters as appointments, details, reassignments, transfers and separations of personnel.
  • Provide support in entering and retrieving data from all HR information systems.
  • Assist HR specialists in providing advice and guidance to CS and FS management and employees in identifying, attracting, and retaining a diverse workforce.

Travel Required

Occasional travel - Occasional travel will be required; incumbent must be willing and able to travel both domestically and internationally.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship is required
  • Must be able to obtain and maintain a Secret security clearance
  • Relocation expenses WILL NOT be paid
  • Designated and/or random drug test required
  • Males born after 12/31/1959, must be registered with the Selective Service
  • Must be willing and able to travel domestically and internationally

In order for your application to be considered, you must meet the following knowledge, skills, abilities, and other characteristics (KSAOC's) by the closing date of this announcement. Please be advised that a narrative is not required, but the KSAOC's must be displayed within your resume. Time-in-grade requirements must be met by the closing date. This means that you must have served at least 52 weeks at the next grade level (or equivalent) below the grade advertised on this vacancy. To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either: (1) a preference eligible (defined in title 5 U.S.C. 2108(3)), OR (2) a veteran who substantially completed 3 or more years of active service. Points are not adjudicated and preference is not applied under this type of appointment. Interagency Career Transition Program/Career Transition Program (ICTAP/CTAP): This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated from a Federal service position within the competitive service. For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: . ICTAP/CTAP candidates must be rated well-qualified for the position to receive consideration for special priority. Interchange Agreement with Other Merit Systems: An agency may noncompetitively appoint an employee covered by an interchange agreement to a career or career-conditional appointment subject to the conditions listed below. For more information to determine if you meet this criteria, please go to:


Applicants must have specialized experience and/or directly related education in the amounts shown below:

To qualify for the GS-09 grade level, you must have one year of specialized experience at the GS-07 level in the Federal service or equivalent. Specialized experience is defined as: (1) Providing assistance in at least two of the main human resources functional areas; (2) applying federal HR laws, regulations, theories, concepts, principles and techniques to resolve issues impacting federal employees; (3) advising on course of action/resolution of moderately complex issues as they may relate to civil service and/or foreign service employment programs and skill in operating human resources information systems used to collect, store and retrieve data.


Master's degree or two full years of graduate level education.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Time-in-Grade: Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service.

Note: Your answers to the assessment questions, which attest to your work experience, must be supported in your resume.


(see Qualifications section).

Additional information

The U.S. Agency for International Development is a part of E-Verify. E-Verify provides an automated link to Federal databases to help employers determine employment eligibility of new hires and the validity of the social security numbers. Please note that travel and relocation expenses will not be paid. Additional selections may be made from any certificate of eligibles that result from this announcement. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. TESTING DESIGNATED POSITIONS: These are Testing Designated Positions (TDPs) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. SELECTIVE SERVICE:The Defense Authorization Act of 1986 requires that all male applicants born after 12/31/59 who are required to register under the Military Selective Service Act, be registered or they are not eligible for appointment to this position. For further information concerning Selective Service requirements, please visit . EEO Policy Statement Reasonable Accommodation Telework People with Disabilities

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We use a multi-step process to evaluate and refer applicants: Qualified applicants receive a score of 70 to 100. You will be rated on your qualifications for this position as evidenced by the education, experience, and training you report on relative to this positions that show the degree to which you possess the competencies listed on this vacancy announcement. Paid or unpaid experience will be considered. USAID must be able to conduct reference checks as part of its assessment process. Applicants who do not permit reference checks from previous employers may be disqualified. This position requires the following core competencies:
  • Personnel and Human Resources
  • Customer Service
  • Problem Solving
  • Oral and Written Communication
  • Employee Benefits

IMPORTANT: If you are found to have rated your self-assessment higher than the information in your on-line application, supporting documentation narratives, and/or any other relevant part of your application package; including attachments, a score will manually be determined that reflects your documented experience. This may result in a lowered score and may also eliminate you from the best qualified list. Note: Your answers to the assessment questions that attest to your work experience, must be supported in your resume. For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency. For Noncompetitive Applicants: All qualified candidates will be referred to the hiring agency.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • Resume showing relevant experience.
  • Most recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code "1" or "2", and type of position occupied.
  • Veterans' documentation, if requesting consideration under any veterans' hiring eligibilities such as VRA, preference point entitlement (e,g, DD214, SF-15, and Veteran's Administration Letter). For a detailed list of documents, click here .
  • Supporting documentation if seeking eligibility based any other special hiring authority (e.g., disabled veteran, Schedule A) For a detailed list of documents, click here .
  • Proof of government service documenting that you have met the time-in-grade requirements.
Copy of college transcript if education was used to qualify you for the position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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