Client Communications Specialist

Washington, D.C
Sep 30, 2020
Oct 07, 2020
Full Time


As a Client Communications Specialist, you will facilitate client achievement of their business and workplace needs through providing strategic communication advice and support.

Location of position: GSA, Office of Strategic Communication, 1800 F Street, NW, Washington, DC

The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.

Learn more about this agency


Serves as an advisor to senior level internal and external clients, assisting in the identification of existing or emerging issues or opportunities and providing recommendations for improving program effectiveness and efficiency through communication and outreach solutions, and gathers information and initiates accurate responses to inquiries concerning the activities of OSC and/or clients and, analyzes, interprets and integrates information into a variety of formats such as graphs and tables, databases, spreadsheets, presentations, and web pages. Develops short- and long-term communication plans, campaigns, and solutions working with OSC's senior leaders and clients to identify and implement a satisfactory resolution by identifying key target audiences, researching and analyzing their attitudes and behaviors, and develops measurable communication activities, utilizing best practices to determine appropriate information products and communication channels. Responsible for creating, planning, developing, scheduling, coordinating, implementing, and evaluating internal and external events and ceremonies for assigned clients by leading the development of an overall plan for events that can include site selection, providing budgetary figures, to operating officials, selection of a facility, contracting, and other coordinating instructions and requirements, and monitors progress towards meeting logistics plans, and identifies the cause and impact of any delays or issues. Organizes national level public and internal forms and arranges for any publicity or employee notification in conjunction with these events. Writes and edits highly professional materials, including formal presentations and communication materials for use by various clients as well as for/to regional and Central Office management within GSA, and to heads of other Federal agencies; proactively generates communication ideas; writes, obtains clearances for, and distributes national agency information for internal and external publication; coordinates and reviews work of colleagues or consultants and vendors, such as printers and other media production companies; and as needed, may also serves as the central writer, editor, proofreader in authoring detailed, high level responses, briefings and communication plans, etc., for regionally specific projects or national projects, employing the usage of leading project management principles. Leads the researching, writing, editing, proofreading, and/or production coordination of multimedia communication deliverables including identifying and preparing appropriate national level internal and external subject matter experts, interviewing for key message ideas and translating trade specific information into clear, concise expressions for the targeted audience/client base. Assesses and improves the effectiveness and management of GSA communication initiatives, processes and systems by serving as an advisor to OSC senior leaders and administrative staff on matters relating to the preparation, review, suspense and transmittal of national level communications material; establishing and monitoring products to ensure consistency in format and adherence to the applicable writing style and tone; working closely with clients to ensure scripts, speeches, talking points and other formal presentation materials are targeted, aligned with key agency messages and goals, and coordinated with the client's short-term and long-term business objectives; and compiling data from a wide variety of sources for the purpose of analyzing issues, as well as ensuring compliance with various policies and procedures.

Travel Required

Occasional travel - Occasional travel may be required for meetings/training.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-13 salary range starts at $102,663.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is defined as developing and implementing written and media communication strategies for an organization and/or client's programs, projects, or initiatives; developing news releases, radio and television scripts, feature articles, news conferences, etc.; managing communication publications, multi-media and special events; tracking media related coverage and events; and writing and editing highly professional materials.


Additional information

Bargaining Unit status: NFFE

Relocation-related expenses are not approved and will be your responsibility.

Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.

On a case-by-case basis, the following incentives may be approved:
  • Recruitment incentive if you are new to the federal government
  • Credit toward vacation leave if you are new to the federal government

Selected applicants may qualify for credit toward annual leave accrual based on prior non-Federal work experience or uniformed service experience.

We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area; through other means; or not at all.

This is not a full-time telework position. The selectee will be expected to report to the duty location stated in this announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
  • Skill in applying strategic communication concepts, methods, principles and practices, in conjunction with analytical and evaluative methods and techniques to develop and improve stakeholder communication efforts.
  • Ability to formulate, develop and write strategic communication plans, and execute the tactics within those plans tactics within those plans.
  • Ability to effectively manage programs, devise communication methods, and identify and propose solutions to problems associated with broad and difficult communication issues.
  • Ability to employ writing and editing methods, techniques and established protocols required to prepare newsletters, webinars, customer conferences, formal briefing papers, reports, etc., for management and/or customer officials.
  • Skill in written communications to develop and prepare compelling communication documents including informational brochures, presentation support documents, email notices, and websites.
  • Skill in applying analytical qualitative and quantitative methods and principles to conduct and validate customer studies; to determine customer relationship management needs in relation to current agency policies and/or direction and to develop, present evaluate, and as needed, execute solutions to a variety of customer business and workplace needs.
    6a. Ability to apply business and industry policies and processes to develop, execute, and evaluate customer/audience appropriate communications, educational outreach and/or branding.

  • Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. Such document(s) must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

    If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:

    (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
    (b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).

    If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

    If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.

    If you are eligible under an Interchange Agreement: Submit your latest SF-50.

    If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.

    If you are a current or former Land Management Agency Employee - Submit a and b:

    (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.

    (b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).

    If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.

    If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS's Resource Center for more information.

    If you are ICTAP / CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    If you are a current or former political appointee: Submit your SF-50.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.