IT SPECIALIST (InfoSec/Customer Service)

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 30, 2020
Closes
Oct 03, 2020
Function
Customer Service, IT
Hours
Full Time
Duties

Summary

The Federal Labor Relations Authority (FLRA) is seeking a highly motivated IT Infosec/customersupport Specialist to join the staff of the Information Resources Management Division (IRMD) in the Office of the Executive Director. This position offers challenging, unique, and exciting opportunities for an eager individual.
Learn more about this agency

Responsibilities

The incumbent works under the direct supervision of the Chief Information Officer and will:
  • Serves as a technical expert and focal point for the installation and configuration of hardware and software on personal computers and mobile devices. Develops, modifies, and tests security and upkeep strategies for assigned systems.
  • Serves as a systems and security administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. Work pertains to the administration and security of all systems, including a myriad of associated hardware platforms, software applications and numerous interfaces included in the Local Area Network (LAN).
  • Serves as a technical and security expert on multiple operating systems and computer platforms. Determines equipment and communications requirements and interfaces with other systems.
  • Analyzes, evaluates, and recommends hardware/software changes to various computer systems. Considers factors such as compatibility with standard systems, conversion or implementation costs, security concerns, and impact on existing equipment. Installs, configures and tests products and equipment being reviewed.
  • MAJOR DUTIES:
  • Serves as a technical expert and focal point for the installation and configuration of hardware and software on personal computers and mobile devices. Develops, modifies, and tests security and upkeep strategies for assigned systems.
  • Serves as a systems and security administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. Work pertains to the administration and security of all systems, including a myriad of associated hardware platforms, software applications and numerous interfaces included in the Local Area Network (LAN).
  • Serves as a technical and security expert on multiple operating systems and computer platforms. Determines equipment and communications requirements and interfaces with other systems.
  • Analyzes, evaluates, and recommends hardware/software changes to various computer systems. Considers factors such as compatibility with standard systems, conversion or implementation costs, security concerns, and impact on existing equipment. Installs, configures and tests products and equipment being reviewed.
  • Develops guidelines, standard operating procedures (SOPs), bulletins and flyers regarding the operation/use and security of assigned systems, services, and activities. Analyzes policies, regulations, and system provisions governing standard operating systems and provides assistance and advisory services to users.
  • Implements systems software changes, operating system releases and maintains the operational status of systems. Coordinates with system developers resolving hardware and/or software malfunctions.
  • Reviews and implements local policies regarding system access, network rights, and physical access to systems and equipment.
  • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms. Enforces security standards for hardware and software configurations. Configures workstation security parameters. Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults. Detects and removes computer viruses. Restores critical data files. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
  • Performs other duties as assigned.


  • Travel Required

    Not required

    Supervisory status
    No

    Promotion Potential
    13

    Requirements

    Conditions of Employment


    Your resume serves as the basis for qualification determination and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity.

    Time-In-Grade Requirements - If you are a current or former Federal employee you must have completed one year of time-in-grade at the next lower grade level by the closing date of this announcement, or previously served at the same or higher grade as the position being filled.

    Probationary Period - If this is your first year of service in a career-conditional appointment, then you must serve a probationary period.

    Qualifications

    Specialized Experience:

    GS-11:
    To be eligible at the GS-11 level in federal service, you must have ONE year of specialized experience equivalent to the GS-09 in federal service.
    GS-12: To be eligible at the GS-12 level in federal service, you must have ONE year of specialized experience equivalent to the GS-011 in federal service.
    GS-13: To be eligible at the GS-13 level in federal service, you must have ONE year of specialized experience equivalent to the GS-12 in federal service.
    Individuals must be IT related for each grade level; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below:
  • Technical Problem Solving: The ability to assess and analyze IT issues and problems in order to properly manage a robust IT program.
  • Communication: Experience in providing advice and consultation efficiently and effectively
  • Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • or

    For the GS-11, you must have a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

    There is no educational substitution for the GS-12 level.

    Note: Undergraduate and graduate degrees must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Transcripts Required) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Career Transition Assistance Plan (CTAP)- The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found eligible and qualified for this vacancy. To be eligible and qualified, you must satisfy all eligibility and qualification requirements for the vacant position as outlined in this announcement. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

    Education

    A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

    Additional information

    • Telework - FLRA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
    • Veterans' Preference - Since Direct Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified preference eligible will be given full consideration for this position. While veterans' preference does not apply in Direct Hire Authority, preference eligible can submit their supporting documentation listed as Optional in the Required Documentation section of this vacancy announcement.
    • Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.
    • Equal Opportunity Employer - FLRA is an Equal Opportunity Employer. All applicants will receive consideration regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, physical disability, genetic information (including family medical history), political affiliation, union affiliation or non-affiliation, marital status, or any other non-merit reason.
    • Hatch Act - The Hatch Reform Amendments of 1993 (Public Law 103-94) prohibit individuals from requesting, making, transmitting, accepting, or considering political recommendations (as defined in 5 U.S.C. 2202) in effecting personnel actions.
    • Reasonable Accommodation - FLRA provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application or hiring process, please notify the FLRA's Human Resources Division. Decisions on reasonable accommodation requests will be made on a case-by-case basis.
    • Transportation and Relocation Expenses Are Not Authorized - FLRA will not pay any travel, transportation, or relocation expenses. Any travel, transportation, and relocation expenses associated with reporting for duty are the responsibility of the selected candidate.
    • Promotion Potential - FLRA is not making a commitment and is not obligated to provide future promotions to you if you are selected for a vacancy with promotion potential. Future promotions will be dependent on performance, workforce analysis, and budget approval.
    • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
    • Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. FLRA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your resume and all supporting documentation you submit, to include your responses to the Occupational Questionnaire, will be used to determine whether you meet the minimum job qualifications listed in this announcement. If you rate yourself higher than what is supported by the documentation you submit, you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, you will be referred to the selecting official.

    Under the provisions of the Direct Hire Authority, category rating and veterans' preference do not apply; therefore, your responses to the assessment questionnaire will not be used to determine a scored rating. Instead, all applicants that are determined to meet minimum qualifications, as defined by this vacancy announcement, will be referred to the selecting official for consideration.

    Background checks and security clearance

    Security clearance
    Other

    Drug test required
    No

    Position sensitivity and risk
    Special-Sensitive (SS)/High Risk

    Trust determination process

    Required Documents

    • Your application package must include: (1) Resume showing relevant experience as written in your own words; and (2) Completed Online Assessment Questionnaire.
    • If you have special priority selection rights under the Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) you may apply for special selection over other candidates for this position. To be well-qualified for the position and exercise selection priority for this vacancy, displaced Federal employees must be rated at 90 or above on the rating criteria for this position. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible. For more information on CTAP/ICTAP see https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
    • Males born after 12-31-59 must be registered or exempt from Selective Service. See: https://www.sss.gov/.
    • All application materials and supporting documentation must be received by the closing date of this announcement.


    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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