OVERVIEW This position will be responsible for leading teams within the Default Management Department. The Manager, Default Management, is responsible for training, mentoring and coaching staff to achieve departmental goals of maximizing efficiencies, minimizing partner credit union delinquency and charge offs, and maximizing recoveries. The Manager must provide a strong focus on quality and accuracy in order to enhance the member experience. S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and were created with a unique cultural foundation. RESPONSIBILITIESTraining, management, and development of Default Management team membersAdherence to and understanding of all departmental, company, and compliance policiesStrategically driving performance to meet department and Credit Union goalsManage all activates relating to the bankruptcy filing process of credit union members, to include, but not limited to: Notice processing, Relief from Stay filings, Proof of Claim filings, member and attorney discussions, daily, weekly and monthly reporting to the credit union(s), etc.Manage Media Files submission to ensure requests are completed in a timely mannerMaintain quality control and ensure attainment of department service levelsAssist and support other areas of the Default Management department as needed (Collections, Loss Mitigation, Repo, Foreclosure, Admin)Develop collaborative, effective, and efficient cultureOther duties as assignedQUALIFICATIONSBA/BS in Business or a related field or equivalent work experienceMinimum 5 years of experience in financial industry specifically within Default Management and Loss MitigationKnowledge and understanding of Bankruptcy LawsProven leadership and project management skillsAbility to effectively recruit, motivate, coach, engage and empower staffDemonstrated success in fostering open communication and active listening within the department and other lines of businessAbility to manage outsourced servicing relationshipsProficient in MS Office (Word, Excel, PowerPoint, Outlook) and a variety of other softwareStrong communication skills, both verbal and writtenExcellent customer service skills with strong attention to detailStrong time management skills and the ability to prioritize workload based on department SLA's and member needsStrong analytical skills with a high degree of accuracyAbility to work flexible hours as needed and meet deadlinesAbility to multi-task in other areas of the unitPositive attitude and team-oriented spiritAbility to function in an ever changing environment