Labor and Custodial Operations Manager

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 28, 2020
Closes
Oct 06, 2020
Hours
Full Time
Duties

Summary

The Architect of the Capitol (AOC), Office of the Superintendent, Senate Office Buildings (SOB) is seeking a dependable Operations Manager to be responsible for the management and direction of the SOB's day and night labor and custodial workforces. The purpose of the position is to assist with strategic planning and provide overall direction, planning and deployment of resources for the operations of the Labor and Custodial Branch.

Learn more about this agency

Responsibilities

At the Architect of the Capitol (AOC), we are proud to be ranked as one of the Best Places to Work in the Federal Government. Our employees are passionate about AOC's mission to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. AOC is a legislative branch agency, the recognized authority for the preservation, maintenance and construction of the world's most iconic treasures and buildings on Capitol Hill. As a global destination for thousands of visitors every day, Capitol Hill intersects history, architecture and art with the birthplace of our nation's laws.

The Senate Office Buildings Client Services Division is responsible for receiving client requests, creating work orders, tracking client concerns, and inspecting the Senate Office Buildings to maintain the highest level of facility care and client satisfaction. Managing the Senate Office Buildings Service Center with a focus on providing world class customer service to include custodial operations and cleaning of historical assets are essential responsibilities of the position.

MAJOR DUTIES: (quoted at the GS-14 level)

Operations Management
  • Independently analyzes work requirements and determines manpower requirements and equipment needed to accomplish the work. Considers currently scheduled work and requirements to identify the availability of materials and staff and determine objectives requiring additional resources. Oversees daily operations of shops within the branch; as appropriate, makes changes in organization of work and assignment of functions to improve workflow and services performed and to increase effectiveness. Forecasts and sets annual and multi-year work plans and schedules for in-house and contracted work, determines best approach for resolving budget shortages and develops plans for long-range staffing needs.
  • Provides guidance to the Assistant Superintendent to develop a strategic plan for the branch which supports the AOC's strategic plan and vision. Ensures intent and vision of the plans are incorporated into all Branch activities and communicated to all employees and milestones are met.
  • Provides input to Assistant Superintendent on branch budget, manpower and other resource costs and equipment maintenance and determines indices of productivity. Reports findings and recommends solutions to problems encountered up the chain of command.
  • Prepares reports on technical and administrative aspects of program operations for use by higher management levels relational to operations and efficiencies. Develops and makes recommendations on management issues in concise and convincing language in consideration of implications and justifications.
  • Serves as Contracting Officer's Technical Representative for contractor-performed custodial services. Reviews contractors' performance of such services for compliance with contract specifications. Coordinates with Contracting Officer on findings of unsatisfactory performance and recommends termination for default as appropriate. Advises the Assistant Superintendent in the negotiation and administration of contracts dealing with trash removal, hazardous waste storage and removal and recycling of waste materials.

Leadership Responsibilities
  • Performs administrative and technical supervisory functions for subordinates; assigns duties to and evaluates performance to provide specialized services for all the SOB.
  • Provides leadership to ensure support for equal employment opportunity (EEO) goals and requirements. Practices non-discriminatory, employment actions to prevent unlawful discrimination based on race, color, religion, sex, national origin, sexual orientation, genetic information, gender identity, age or disability.
  • Coordinates with jurisdictional representatives, external agencies and executive-level officers and oversight with professional and proficient communications.
  • Liaises with the AOC Labor Relations Officer for negotiation activities with AFSME. Participates in strategic planning sessions ahead of new bargaining periods and quarterly LMRC meetings.
  • Resolves complaints and grievances as delegated by higher level supervisors.
  • Develops performance requirements for subordinate supervisors and ensures a mutual understanding of the performance standards. Provides for employee skills enrichment through job-related coaching, mentoring and training. Fosters a culture of learning, sharing, cooperation and teamwork that improves efficiency and effectiveness throughout the organization.
  • Is responsible for utilizing a thorough knowledge of and compliance with applicable AOC and Occupational Safety and Health Administration (OSHA) safety rules and regulations to ensure that work progresses in a safe manner and to initiate or take corrective action on unsafe conditions in managed areas. Provides or receives training, either on the job or through classroom training, to ensure that required Personal Protective Equipment (PPE) is utilized.


Travel Required

Not required

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

  • You must be a U.S. Citizen.
  • You must meet the definition of specialized experience.
  • You must be able to pass a drug test.


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Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards

Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-13 grade level in the Federal service.

Specialized experience must include all of the following: (1) Providing administrative and technical supervision to subordinates performing labor and custodial work; (2) Developing performance requirements for subordinate supervisors and providing for employee skills enrichment through job-related coaching, mentoring and training; (3) Analyzing and determining work and manpower requirements and equipment needed to maintain high-level operations of a facility; (4) Preparing budget estimates for supplies, equipment and labor costs for labor and custodial workforce operations; (5) Providing recommendations for optimization of resources which support and enhance a strategic plan and vision; and (6) Providing client service support by responding to questions or concerns from high-level clients with high expectations.

Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-12 grade level in the Federal service.

Specialized experience must include 5 of the following: (1) Providing administrative and technical supervision to subordinates performing labor and custodial work; (2) Developing performance requirements for subordinate supervisors and providing for employee skills enrichment through job-related coaching, mentoring and training; (3) Analyzing and determining work and manpower requirements and equipment needed to maintain high-level operations of a facility; (4) Preparing budget estimates for supplies, equipment and labor costs for labor and custodial workforce operations; (5) Providing recommendations for optimization of resources which support and enhance a strategic plan and vision; and (6) Providing client service support by responding to questions or concerns from high-level clients with high expectations.

Education

Although the Equipment, Facilities and Services occupational series (1601) does not require a degree, a bachelor's degree or higher is required for all AOC positions at grade GS-14 and above. Advancement to the GS-14 is contingent upon possession or attainment of a bachelor's degree or higher from an accredited college or university.

Additional information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm

The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

All application materials become the property of the Architect of the Capitol.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

- Supervision/Leadership

- Operations Management

- Client Services

- Written and Oral Communication

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
Yes

Required Documents

The Architect of the Capitol's job application process is designed to ensure that we only ask you for the information that is absolutely needed to evaluate your qualifications and eligibility for the position.

To apply for this position, you only need to submit online the following: a) your resume and 2) answer the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant supplemental information. No additional documentation or attachment is required at the time of application.

We ask that you prepare and submit a resume that best describes fully your background experience, skills, abilities, education, training and other relevant credentials. The resume should include dates of employment.

Nothing further is required until it is requested by the staff of the Human Capital Management Division. If additional documentation is required for a position, you will be asked to provide it during the selection process or upon selection. At that point, we may ask you to submit documentation to support statements made in your resume.

For example, we may ask you to provide documents such as college transcripts, copy of diploma or proof of Federal employment status. If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection.

If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form).

If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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