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Network Support Technician

Employer
Base-2 Solutions, LLC
Location
Washington, DC
Closing date
Oct 1, 2020
Required Security Clearance: Top Secret/SCI 8570 Category Requirement: IAT Level II 8570 Specialist Requirement: None Travel: None Potential for Teleworking: No Schedule: Full Time City: Washington State/Territory: District of Columbia Position Description Base-2 Solutions is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, and various network monitoring/troubleshooting tools as required. Flexibility Requirement NOC is 24x7 shift work; to include weekends and holiday for all employees Flexible hours required: Day Shift: 6am 2:30pm Swing Shift: 2pm 10:30pm Mid Shift: 10:30pm 6am (Current Need) Skill Requirements Ability to identify, analyze, and resolve fault and isolations within the customer s network infrastructure Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA Ensure compliance with network security policies and procedures Assist in the development of the policies and procedures as they pertain to the network environment Manage resource availability across the network enterprise Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines Demonstrate experience with BGP and OSPF routing protocols Demonstrate experience with both LAN and WAN troubleshooting GEM experience for monitoring and configuration of crypto equipment Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192) Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment Participate in engineering projects or upgrades as tasked by GDIT management Interface with vendors to ensure proper performance of tools and software packages Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management Provide After Action Reports (AARs) for Problem Management resolution Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors) Provide system/equipment/specialized training and technical guidance to lower tier employees Key Competencies Interpersonal Skills Effective Communication skills - verbal and written Listening skills Problem analysis and problem solving Attention to detail and accuracy Customer Service oriented Adaptability Ability to work independently within a Team Concept Ability to multitask in a stressful environment Skills and Task Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers. Leadership Management Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues. Guidance Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers. Training and Certifications DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order. Education and Experience High School Diploma + 9 years Associate's Degree + 7 years Bachelor's Degree + 5 years Master's Degree + 3 years PhD + 0 years

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