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Network Support Technician

Employer
Base-2 Solutions, LLC
Location
Washington, DC
Closing date
Sep 30, 2020
Required Security Clearance: Top Secret/SCI 8570 Category Requirement: IAT Level II 8570 Specialist Requirement: None Travel: None Potential for Teleworking: No Schedule: Full Time City: Washington State/Territory: District of Columbia Position Description Responsible for the design and development of voice, video, radio-frequency, and/or data communications networks. Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers and other network devices Monitor network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Automate tasks and monitor their effectiveness Create, oversee and test security measures (eg access authentication and disaster recovery) Communicate with users when needed Maintain complete technical documentation Suggest improvements to network performance, capacity and scalability Performs complex troubleshooting, backup, archiving, and disaster recovery Assists in the design, implementation and maintenance of systems, programs, hardware and software. May provide technical support and troubleshooting to users. May perform network administration duties. Maintains current knowledge of relevant technology as assigned. Knowledge and Experience 3+ years of Cisco experience, certifications preferred CCNP, or higher. 3+ years of Juniper experience, certifications preferred JNCIA, or higher. Knowledge of the principles, methods, and techniques used in network administration and support. Knowledge of routers, switches, patch panels, network cabling, and other network related hardware. Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, QoS, BGP, and MPLS, BFD. Knowledge of Hierarchical Network design and Multi-layer network design for troubleshooting. Knowledge to perform packet capture analysis and troubleshooting performance issues. Working knowledge of desktop operating systems and applications for troubleshooting. Knowledge of network monitoring using SNMP protocol and system logging. Knowledge of Cisco Voice and Conferencing technologies preferred. Working experience with trouble ticketing systems like Siebel, Remedy, or ServiceNow. Knowledge of Splunk, Wireshark, HPNA, HP NNMi, or Netscout is useful, but not mandatory. Experience with crypto devices is also useful, but not mandatory. Required Certifications Must have at least one CCNA, CCNP, JNCIS-ENT, JNCIP-ENT or similar network certification. Must have a TS/SCI Clearance and have the ability to obtain Poly Must have and maintain an IAT II Certification Skills and Task Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers. Leadership Management Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues. Guidance Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers. Training and Certifications DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order. Education and Experience High School Diploma + 9 years Associate's Degree + 7 years Bachelor's Degree + 5 years Master's Degree + 3 years PhD + 0 years

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