The HRIS Specialist provides technical support and system administration for HRIS Systems including PeopleSoft, HR Connect (HRC) and NFC systems. Serves as a technical expert providing second and third tier customer service and support for questions and issues raised by the customer/users. Researches and analyzes reported problems and keeps customer abreast while problems are being analyzed and researched. Serves as a focal point for more complex inquiries received from customers processing personnel requests (PARs) through HRC and various systems used for NFC Personnel and Payroll Processing. Assists in the resolution of errors encountered when processing actions through these systems. Proactively reviews SINQ errors in HRC, NFC and EPP. Job Responsibilities Provides day-to-day support for Operational team and Tier 2 support to customers. Understands procedures and policies for HRIS. Knowledge and experience in applying federal HR rules and regulations to assist users processing personnel actions (ie Guide to Processing Personnel Actions, Title 5, and Guide to Personnel Data Standards). Researches and resolves customer inquiries/requests, or system problems, performs scheduled activities, recommends solutions or alternate methods to meet requirements. Processes data change requests to update or correct data in the system and resolves issues and user access/security; documents and tracks customer inquiries and resolutions using an internal automated system. Maintains data integrity by running queries, analyzing data and communicates this information to end users. Participates in HRIS business requirements analysis, system testing and change management of system implementations, upgrades, patches and enhancements and coordinates system releases and changes with end users Creates customized reports on an as needed basis and regularly generates adhoc reports for other teams' members or to meet customer operational requirements. Utilizes system functionality to execute processes and responsible for updating system table configuration paying attention to detail to ensure accuracy of data. Reviews existing business processes, policies and procedures, identifying opportunities for process improvement and increased efficiency. Attends meetings for process deadlines, issue and root cause identification, options for solutions, and information sharing of system related or other work activities. Updates HRIS procedures and job aids for staff and end users. Assigns work to subordinate staff and monitors progress and deadlines for assigned work activities. Minimum Qualifications 8-years of demonstrated work experience providing technical and system administration support with HRIS (concentrates on Peoplesoft applications in HR) and payroll systems. This work experience may have involved participation as a member of an HR or Payroll Solutions team on large scale software implementation projects developing functional specifications; testing and troubleshooting defects in the design and made recommendations to improve design. 4-years of this work experience which includes utilizing an HRIS in direct support of a federal government agency equipping the applicant with knowledge and experience of at least 2 or more HR/Payroll business functions (ie, benefits management, personnel action processing, talent acquisitions, payroll processing). Some Supervisory experience managing a team of 5 or more employees. Experience interpreting federal HR and payroll rules and regulations and translating them into technical requirements for integrated HR/payroll system. Must have demonstrated work experience providing superior customer service. Can communicate effectively, both orally and in writing to gain cooperation and influence others. Demonstrated work experience gathering, assembling, and analyzing facts, drawing conclusions, devising solutions to problems. Demonstrated ability to accurately assess information and makes sound decisions. Ability to identify improvements and recommend change to procedures that can streamline processes through use of automated system. Knowledge of system application administration best business practices and procedures. Advanced knowledge of processes and procedures in the protection of personal information sufficient to provide guidance to others when sharing PII and SPII. Must have demonstrated work experience providing superior customer service Ability to work independently and prioritize work. Ability to communicate with customers on a variety of levels demonstrating an ability to communicate with tack and diplomacy. Experience managing and monitoring work activities for employees working remotely. Experience interacting with customers (attending and presenting at client meetings, managing client requests) Experience in utilizing ServiceNow to monitor, track, and/or route tickets to appropriate end users; ability to develop and design workflow process into the system Other Job Specific Skills Experience with using and managing HR Connect or Peoplesoft and NFC or Federal Personnel Payroll systems Excellent analytical skills with strong attention to detail and problem-solving techniques Knowledge and understanding of system configuration and data flow processes Experience in interpreting and applying federal HR/payroll rules and regulations and Payroll functions Ability to take initiative and follow-through on assignments Possesses excellent interpersonal skills and ability to build client relationship and credibility Strong organizational skills and time management Ability to analyze data and present in a meaningful way Expertise in software applications sufficient to analyze, formulate, and recommend appropriate policies, procedures, and processes. Other Requirements Individuals may need to travel (less than 10%) to Washington, DC or to customer locations (eg Suitland, Maryland; Silver Spring, Maryland) #cjpost