Operations Support Analyst

Columbia, MD
Sep 25, 2020
Sep 28, 2020
Full Time
ID: 2020-1579 Category: XOC Type: Regular Full-Time Location: Columbia, MD Overview Company overview: For more than three decades, Pragmatics has provided clients with award-winning customer service and expert solutions to complex challenges. Since 1985, Pragmatics has maintained a sterling reputation as a trusted, capable and innovative solutions provider. Pragmatics' industry-leading experts currently deliver high-impact solutions to a portfolio of 25 major information technology contracts with a range of D efense and C ivilian Agencies . These include the Defense Information Systems Agency; the Departments of the Army, Health and Human Services, Homeland Security, Justice, State, and Treasury; the Federal Deposit Insurance Corporation; the General Services Administration; and several intelligence agencies. Pragmatics is proud of its ability to support our clients in achieving success in their important missions, and we look forward to continuing to provide them with the highest level of service. Responsibilities Our client has an opening for a Tier I Operations shift Analyst to support operability of data services hub system at night and weekends at Columbia, MD. This position requires the analyst to support 6pm to 6am on weekdays and all-day Saturday and Sunday. Must be flexible for off-business hour schedules and be able to support 24/7 s on call support. Monitoring the system live, using multiple tools like New Relic, Splunk and other monitoring tools in production and pre-production environment. Perform change request (CR)/remedy ticket (RT) analysis Escalate issues and risks in a timely manner Monitor production region and IMP region Work on identifying the root cause analysis of the production issues Work with TDS, XOC and the ops team to fix production issues Produce bi-hourly reports and daily reports Identifying/understanding/analyzing ongoing Production issues and providing initial level of triaging and ability to properly communicate these issues. Recognizing and adopting best practices in reporting and analysis Working with integrated partners and operations teams to manage and resolve issues. Supporting Testing and analysis activities performed by the team Strong communication skills Good understanding on networking/Communication protocols is a plus Required Skills Determine System objectives by studying business functions, gathering information and evaluating output requirements Understanding of System Engineering Concepts Strong understand on Java or any relevant core Adaptive in high pressure and short deadlines At least 2-4 yrs. of experience in Business/Requirements Analysis coupled with through understanding of Testing Methodologies. Knowledge of NO-SQL preferred Experience in using tools like Splunk, New Relic is a plus Qualifications 2 to 4 years of experience in Incident management Initial triage of events, Categorization and prioritization, Directing troubleshooting activities, Technical escalations. Problem management. Supporting change control. 2-4 years of work experience in Service Oriented Architecture (SOA), BRM, XML, and/or web services Can ensure the integrity and security of the healthcare products and the data Excellent communication and interpersonal skills Can work independently and/or as a collaborative team player Pragmatics is an Equal Employment Opportunity Employer . Pragmatics prohibits discrimination against employees and qualified applicants for employment on the basis of race, color, religion, sex (including pregnancy), age, disability, marital status, national origin, veteran status, or any other classification protected by applicable discrimination laws. Pragmatics will make reasonable accommodations, in appropriate cases, for qualified individuals with disabilities, if it can do so without undue hardship. PI123149332