Life Insurance Customer Service

Location
Northern Virginia, VA
Salary
$45,000- $50,000.
Posted
Sep 25, 2020
Closes
Nov 04, 2020
Ref
5347129
Function
Customer Service
Industry
Insurance
Hours
Full Time
Excellent opportunity for a sharp, energetic individual with customer service experience to join a well established organization. Responsibilities include:
  • Resolve issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person.
  • Provide excellent customer service in a timely, professional, and courteous manner.
  • Document all interactions and member feedback in the Customer Relationship Management ("CRM") system.
  • Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes.
  • Counsel members to attempt to conserve policies that are in danger of lapse or termination.
  • Maintain a thorough understanding and knowledge of all products and services provided to Members.
  • Strengthen the relationship between the organization and its Members using effective written and verbal communication skills.
  • Successfully function within a team environment and actively participate in achieving team goals.
  • Participate in the cross-training of all duties, in order to ensure coverage of operational functions.


Resumes should be sent to Catherine Mitchell;mmitchell@nri-staffing.com

Job Requirements

  • 2-3 years of experience in a Customer Service/ Call center environment
  • Experience dealing with the Life Insurance industry is preferred.
  • Degree preferred


Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Catherine Mitchell
Senior Account Manager

Since 1991, I have had the pleasure of building relationships with clients, candidates and a great team at NRI. The philosophy is simple; honest communication, team work, accountability and passion. It has led me to new experiences, some great new friends and a fantastic network of contacts across diverse industries. The people I have met have shared their interests and we have found much in common; from family bonds including our four legged buddies; to favorite books ; to the great outdoors and the joys of gardening. This has led to the ability to have warm conversations; sharing ideas and conducting business with people I enjoy working with.

I value my network and welcome the opportunity to expand it. Please feel free to reach out to discuss your career!

  • 301-998-4688
  • mmitchell@nri-staffing.com
  • Connect on LinkedIn