Supervisory Information Technology Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 25, 2020
Closes
Sep 26, 2020
Function
Administrative
Hours
Full Time
Duties

Summary

OIG audits and investigations lead to significant recoveries, the identification of cost-savings opportunities, and program improvements that directly enhance the U.S. Government's ability to extend development assistance; support economic growth; combat the spread of disease; promote democratic reform; and address food insecurity to countries around the world.

Learn more about this agency

Responsibilities

As a Supervisory Information Technology (IT) Specialist, your duties will include:
  • Directing, managing, and supervising the work of subordinate IT staff and project teams and maintains accountability and oversight of assigned projects.
  • Monitoring the integration, scope, schedule, cost, quality, human resources, communication, and procurement activities of information technology programs.
  • Presenting complex and controversial issues to senior leaders in OIG related to applying (or adapting to) new IT theories, concepts, principles, standards, methods, or practices.
  • Serving in supervisory capacity and may provide oversight of contract personnel performing work within the division.
  • Establishes goals, objectives and plans for the supervised teams, determines and plans the work to be carried out through subordinate supervisors and ascertains resources needed for accomplishment of the work.
  • Coordinates operational activities of the division with other organizations in OIG and USAID, and establishes special program emphases and operational guidelines for the employees supervised; ensures delivery of quality and timely IT customer services for OIG organization.
  • Ensure project deliverables are completed on time, effectively apply team building and coaching techniques, and exchange project or technical information with team members and contractors at formal and informal meetings. Directs team in planning and designing systems architecture, in analyzing and refining systems requirements and in translating systems requirements into applications prototypes; ensures team members write, debug and maintain code for required software services.


Travel Required

Occasional travel - Overnight/overseas travel is required.

Supervisory status
Yes

Promotion Potential
15

Requirements

Conditions of Employment

  • U.S. Citizenship is required
  • Must be able to obtain and maintain a Top Secret security clearance
  • Relocation expenses MAY be paid, if approved conditions apply.
  • Designated and/or random drug test required
  • Males born after 12/31/1959, must be registered with the Selective Service
  • International/overnight travel will be required.


Time-in-grade requirements must be met by the closing date. This means that you must have served at least 52 weeks at the next grade level (or equivalent) below the grade advertised on this vacancy.

Interagency Career Transition Program/Career Transition Program (ICTAP/CTAP): This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated from a Federal service position within the competitive service. For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp .

To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either: (1) a preference eligible (defined in title 5 U.S.C. 2108(3)), OR (2) a veteran who substantially completed 3 or more years of active service. Points are not adjudicated and preference is not applied under this type of appointment.

Qualifications

OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Examples of IT-related experience demonstrating this competency include:
      • C ompleting thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

  • Examples of IT-related experience demonstrating this competency include:
      • Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

  • Examples of IT-related experience demonstrating this competency include:
      • Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • Examples of IT-related experience demonstrating this competency include:
      • Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate

    In addition to OPM Basic Qualifications y ou must have one year of specialized experience at the GS-14 (or equivalent) grade level.

    GS-15:

    Applicants must have specialized experience at the GS-14 (or equivalent) as described below:
    Leading a team of high-level IT specialists; mentoring IT specialists by providing informal feedback and recommendations; serving as an IT Specialist competent in various aspects of troubleshooting complex technical issues; and overseeing and managing operational execution of IT services, program development and systems maintenance.

    Education

    There is not a mandatory education requirement or educational substitution for the GS-15 level in this occupational series.

    Additional information

    The U.S. Agency for International Development is a part of E-Verify. E-Verify provides an automated link to Federal databases to help employers determine employment eligibility of new hires and the validity of the social security numbers. Please note that travel and relocation expenses will not be paid. Additional selections may be made from any certificate of eligibles that result from this announcement. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. TESTING DESIGNATED POSITIONS: These are Testing Designated Positions (TDPs) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. SELECTIVE SERVICE:The Defense Authorization Act of 1986 requires that all male applicants born after 12/31/59 who are required to register under the Military Selective Service Act, be registered or they are not eligible for appointment to this position. For further information concerning Selective Service requirements, please visit http://www.sss.gov/ . EEO Policy Statement Reasonable Accommodation Telework People with Disabilities

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We use a multi-step process to evaluate and refer applicants: Qualified applicants receive a score of 70 to 100. You will be rated on your qualifications for this position as evidenced by the education, experience, and training you report on relative to this positions that show the degree to which you possess the competencies listed on this vacancy announcement. Paid or unpaid experience will be considered. USAID must be able to conduct reference checks as part of its assessment process. Applicants who do not permit reference checks from previous employers may be disqualified.

    Note: Your answers to the assessment questions, that attest to your work experience, must be supported in your resume.

    For ICTAP/CTAP Applicants:

    ICTAP/CTAP candidates must be rated well-qualified for the position to receive consideration for special priority.

    For Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency.

    Your application/resume must demonstrate IT-related experience demonstrating each of the four competencies listed below:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Technical Competence

  • Note: Your answers to the assessment questions, which attest to your work experience, must be supported in your resume.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required
    Yes

    Position sensitivity and risk
    Critical-Sensitive (CS)/High Risk

    Trust determination process

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:
  • Your Resume showing work schedule, hours worked per week, dates of employment and duties performed.
  • Other supporting documents:
    • Cover Letter, optional
    • Status candidates Must submit a recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code 1 or 2, and type of position occupied.
    • Proof of government service documenting that you have met the time-in-grade requirements.
    • DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions dated within 120 days; for consideration under Veteran hiring authorities.
    • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program(ICTAP)Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
    • If you are selected for the position, proof of United States Citizenship (birth certificate or other acceptable documentation, may be required upon request).

    Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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