Consumer Loan Collector

Laurel, MD
Oct 22, 2020
Nov 23, 2020
Administrative, Other
Full Time
Job Summary/Company:

Sparks Group has partnered with a top-rated local Federal Credit Union to secure a Consumer Loans Collector in their Laurel, MD office. This company offers a welcoming, employee centered culture and competitive wages. If you are looking for your next opportunity, don't hesitate to apply online and call us today! 202-463-5100


  • Contacts members by phone, email and mail to investigate and attempt to resolve consumer loans and credit cards that are 0 to 60 days delinquent.
  • Interviews member to determine the cause of loan nonpayment. Based on the loan type/history and member circumstances, the Collector develops a mutually satisfactory plan to bring the loan payments up to date. Promptly and accurately documents account activity.
  • Follows up with non-responsive members on a timely basis. Determines appropriate alternative action to resolve account if initial plan does not succeed in bringing the loan payments current as expected.
  • Investigates the borrower's total financial obligations and credit history. Locate the individuals responsible for the loan payments and make them aware of the delinquency status.
  • Responsible for determining the potential for successful collection of delinquent loans.
  • Researches make and model of collateral. Determines identities of owners and lien status of vehicle. Determines the value of the collateral.
  • Handles credit bureau disputes received from members through the E-OSCAR system or direct disputes from the member. Requires knowledge of various credit bureau issues, credit bureau terminology and ability to research member account history to determine the accuracy or inaccuracy of a member's dispute. Advises members on credit reporting issues.


  • High school graduate with 3 or more years of collections experience.
  • Knowledge of State and Federal collection laws and procedures.
  • Knowledge of Fair Debt Collections Practices Act, Fair Credit Reporting Act and limited knowledge of bankruptcy law, contract law, SCRA, etc.

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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