The Product Flow Specialists receive and ship product to and from stores, stock product, and assist customers with product carry-outs and online orders. They support overall store goals by performing tasks that ensure product integrity and customer fulfillment. They also play an active role in accurately recording inventory and supporting store shrink or asset protection plans. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Receives and documents physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP). Prepares and documents physical product shipments from the store to specified destinations as outlined in SOP Operates equipment according to company safety standards to assist in moving product. Completes daily replenishment to ensure product is fully stocked on the sales floor. Executes process outlined in SOP when product variances are identified. Ensures products are properly secured to reduce store shrink. Provides back up to the Planogram Specialist and Inventory Specialist as necessary. Monitors notifications of online orders and brings product to customer service desk or ships directly from store based on SOP. Safely loads merchandise into customers vehicles as requested. Completes daily tasks as assigned by store leadership or department supervisor. Powers up store displays daily when opening the store and turns them off when closing. Performs clean and bright duties as outlined in SOP. Basic Qualifications Ability to work successfully as part of a team Ability to work a flexible schedule including holidays, nights, and weekends Ability to lift or maneuver 50-100 pounds with or without accommodations Preferred Qualifications One year of experience in customer service or related fields Prior experience in retail