Operations & Maintenance Engineer (Tier 2 System Admin)
Job Description What Youll Get to Do: CACI is looking for a Mid level Systems Administrator with ITSM platform administration experience to provide support for the overall workload and execution of O&M tasks on a large instance of ServiceNow. Systems Administrator responsibilities include: Patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, ELK and Splunk solutions in tandem with the Engineering team. This position will be located in Chantilly, VA. This position does not require shift work, but may require being on-call once per month on a rotation for call-in support. System Administrator responsibilities include: Respond to alerts, customer reported issues, escalate problems as required, and resolve significant matters exercising independent judgment and within established support practices. Deploy approved release packages and break-fix solutions on ServiceNow in accordance with configuration, change, and release management policies and procedures. Experience developing and interpreting detailed installation instructions and supporting documentation to effect system design deployments. Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting and problem resolution. Respond to Incidents and Changes submitted by customers to include Tier 2 level triage Youll Bring These Qualifications: Active TS/SCI with Polygraph DoD 8570 IAT Level II certification Security+ Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions Strong analytical and strategic thinking skills with a service oriented mindset Team player with a strong willingness to collaborate with other engineers and help others learn where needed Able to prioritize in a fast moving operational environment; high sense of urgency and self motivation These Qualifications Would be Nice to Have: Experience with managing work tasks via ServiceNow Experience with enterprise technologies such as Splunk, ELK Bachelor's Degree in Computer Science, Information Technology, or related field At least 3 years work experience with the design, installation, administration & maintenance of Linux systems or equivalent combination of education and experience. allspark BITS3 What We Can Offer You: Weve been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities. -For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success. Job Location US-Chantilly-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.