Experience:Minimum of one year experience in a customer service, sales or retail position.Previous leasing/customer service experience preferred.Experience using Yardi or other related property management accounting software preferred.Experience using Microsoft Outlook, Word, and Excel. Skills, Knowledge & Abilities:Ability to read, write, understand, and communicate in English.Intermediate knowledge of Microsoft Outlook, Word and Excel.Strong typing skills.Superior customer service skills including the ability to manage difficult customers and/or situations.Understanding of applicable federal, state and local fair housing laws.Professional verbal and written communication skills.Ability to close a sale.Strong attention to detail, organizational, time-management and problem solving skills.Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.Ability to work a flexible schedule to include weekends, evenings and holidays. Essential Duties:Manages some aspects leasing process, including, but not limited to, , qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.Conducts skype tours by appointment as scheduled by the Centralized Conventional Leasing CenterResponds to phone and emails, creating and following up with maintenance requests, and handling and/or escalating resident complaints.Assists in rent collections for delinquent rentContacts residents to solicit and close resident renewals to include necessary renewal paperworkConducts post move in welcome calls, mid lease calls and service follow up calls Verifies application information, including income verification, when needed. Forwards to property manager for final approval.Creates Magisto videos by request of the Centralized Conventional Leasing CenterEnsures compliance of renter's insurance policy.Prepares move-in packet upon approval of application; reviews and explains information to resident (ie, gate cards, gate codes, lease, community policies and move-in inventory).Sends and collects move in condition forms from residentsChecks breezeways/hallways, laundry rooms, mailbox areas. common areas, and trash areas to ensure areas are clean and well sanitized and to Fairfield property condition standards; reports deficiencies to Property Manager or Service ManagerCompletes daily opening and closing of models, vacant show units and other amenities.Inspects apartments prior to move-in, ensuring that they are in move-in condition and coordinates needs with the maintenance team.Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.Completes all marketing/advertising activities at the direction of the property manager.Completes weekly LRO market survey and monthly Yardi market survey.Assists with resident retention through renewal program and community events.Participates in company required training by established deadline.Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.Any other duties or responsibilities that may be assigned.