Top Skills: 1. 2-4 years of Voice Engineering experience in a Cisco environment which can include but is not limited to:a. Configuration of phones for new sites and troubleshooting phones in all types of ways.b. Voicemail configuration and troubleshooting.c. Basic TDM knowledge of how analog phones work and the steps to troubleshoot them as there are quite a few in both hospitals.d. Knowledge of SCCP and SIP Protocols, they don't have to be a guru by any stretch but basic knowledge will go a long way.2. 1-2 years of basic networking experience (understanding of how routers/switches are set up in support of the Voice environment)-this can include something as advanced as configuring a Cisco switch during a deployment.3. CCNA R/S or CCNA-Collaboration certification is required prior to conversion Basic UCCX knowledge is a nice bonus, not so much on the UCCX side itself but more on the UC side of how you need to setup a person to be an agent in UCCX from the device perspective.* Setup things like auto attendants/call handlers in Unity Connection along with troubleshooting that would be huge.* Something that is huge is providing cutover support for a site the next day as we are adding many of them.Our customer is looking for a Network Engineer II to assist the senior engineer on the Cisco Unified Communications side of the house. There is a Network Analyst I that handles some of the junior voice tasks, but they are in need of an intermediate engineer to fill the level 2 role. This person would be responsible for configurations, troubleshooting and triaging issues appropriately. The ideal candidate would be a self-starter who doesn't require lots of direction. For example, take the UC tickets from ServiceNow, even if you do not know how to fix it necessarily, at the very least take it, assign it to yourself and get more info and begin the troubleshooting process. From there, they can escalate to the Senior Voice Engineer for guidance. Examples of duties include but are not limited to:- Setting up things like auto attendants/call handlers in Unity Connection, along with troubleshooting- Providing cutover support for a site the next day, as MWHC is adding many new sites- Configuration of phones for new sites and troubleshooting phones in all types of ways- Voicemail configuration and troubleshooting- Basic UCCX knowledge is a nice bonus, not so much on the UCCX side itself but more on the UC side of how you need to setup a person to be an agent in UCCX from the device perspective- Basic TDM knowledge of how analog phones work and the steps to troubleshoot them, as MWHC has quite a few in both hospitals- Basic knowledge of SCCP and SIP Protocols- Basic knowledge of routing and switchingAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.