Engineer II, Microsoft O365/Exchange

2 days left

Employer
AARP
Location
Washington, DC
Posted
Sep 24, 2020
Closes
Oct 24, 2020
Ref
12460861
Function
Engineer, IT, QA Engineer
Industry
Engineering
Hours
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.
Summary

The Engineer II - Microsoft O365/Exchange is a core technical resource on a platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP's collaboration and content systems, including Microsoft O365. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Engineer II - Microsoft O365/Exchange must be a multi-faceted technologist able to build business-value based objectives and perform "hands on" development and configuration within AARP's content and collaboration and content systems.

Other core roles on the team will include the Platform Manager and Delivery Lead.
Responsibilities

Technical Responsibilities

Design and architecture
  • Ensure sound integration, data, security, and business architecture design throughout all stages within the platform lifecycle.
  • Lead the implementation of information security requirements in order to meet users' defined outcomes within one or more customer/employee journeys.
  • Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.
  • Drive reuse of common services defined by AARP's enterprise architecture standards.
  • Provides oversight and governance of AARP technology standards and frameworks for assigned systems and platforms.
  • Participates in development of Enterprise Engineering and Architecture Standards and Practices as required

Product Roadmap
  • Establish the technical framework for the platform strategy and lifecycle.
  • Work with the platform manager to define business-value based objectives and user stories for upcoming sprints
  • Develop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules.

Consulting
  • Guide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.
  • Investigate new technologies and make recommendations to capability (platform) managers regarding potential usage.
  • Collaborate with the platform manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals.

Continuous Improvement/Operations
  • Provide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.
  • Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.
  • Work to streamline processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.
  • Work with developers, administrators and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.
  • Follows ITS Disaster Recovery (DR) policy and standards.

Technical Leadership / Active Practitioner
  • Participate in a Community of Interest for engineers across all capability (platform) teams to share information and strengthen understanding of business needs and technology-based business solutions.
  • Serve as the technical liaison and subject matter expert in business interactions.
  • Provide 'level 2 or 3' support and problem management guidance for the platform team.

Domain Responsibilities
  • Administer and manage AARP's Microsoft O365 tenant.
  • Administer and manage AARP's internal email environment, including Exchange Online.
  • Administer and manage AARPs mail hygiene systems and mail relays
  • Advise on mail relay services to other platform or capability teams as needed.
  • Lead integrations of Microsoft O365 with other technical platforms like ServiceNOW
  • Provide level 3 support for Microsoft Exchange and O365 systems and escalate issues to vendors/manufactures for technical support as needed.
Requirements

Desired Education and Certifications
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field

Work Experience
  • 10+ years of IT experience and collaboration and mail system expertise
  • Experience in enterprise architecture practices, frameworks and methodologies
  • A demonstrated ability to work within a team and build consensus towards a technical direction
  • Strong technical expertise in executing proofs of concept and experimentation with development teams
  • Technology delivery experience through concept, development, validation, deployment, and support
  • Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
  • An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure
  • Solution Architecture experience with projects using Agile and Iterative approach
  • Broad understanding of Microsoft O365 core applications, including
    • Microsoft Teams
    • O365 tenant
    • Exchange
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

At AARP, the health and well-being of our candidates, employees, and members is a top priority. As a result of the COVID pandemic, all non- essential employees will continue to work remotely through the end of 2020. AARP has established social distancing policies to ensure the safety of our essential employees.

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