Delivery Lead II, Automation and Workflow

Washington, DC
Jan 20, 2021
Jan 31, 2021
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

The Delivery Lead II - Automation and Workflow is a core delivery resource on a platform team responsible for ensuring team success by leveraging the appropriate Rapid Delivery methodology for predictable, quality delivery while maintaining a focus on continuous team improvements. This position operationalizes the platform strategy and will be expected to deliver incremental business value in an agile environment. The Delivery Lead II - Automation and Workflow must be a multi-faceted practitioner able to facilitate activities using multiple delivery methodologies, write technical documentation as needed, manage third-party development and/or consulting resources, and identify innovation opportunities for the team.

This person will work closely with other core roles on the team, including the Platform Manager and Engineer(s). All team members will work closely with various stakeholders across AARP and third-party vendors or partners.

Delivery Responsibilities

Rapid Delivery Practitioner/Facilitator/Scrum Master
  • Integrates Rapid Delivery (Agile or other) principles into team practices and work products.
  • Coaches Platform Manager and team on backlog refinement and prioritization.
  • Facilitates and supports Scrum events as needed and remove impediments to team progress.
  • Innovates with delivery practices and frameworks through experimentation to improve the team and their delivery of business and technical outcomes.
  • Influences the team to improve collaboration and self-organization.
  • Works with other Delivery Leads through a Community of Interest to increase the effectiveness of the application of Scrum within the organization

Business Operations Management
  • Ensures the team applies best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, service management and user adoption during design and implementation.
  • Develops statements of work (SOWs) for any third-party vendors or contractors that adheres to procurement standards and specifically includes operational requirements and outcome-based deliverables.
  • Ensures the necessary technical documentation, including governance practices and standards, is created by the team.
  • Responsible for work plans, budget, sprints, releases, schedules, resource allocation of all team delivery efforts.
  • Coordinates reporting on the platform team progress, impediments, issues, and impacts to various stakeholders with the Platform Manager.

Business Analysis
  • Supports the creation of consistent user stories and requirements with the development team and Platform manager.
  • Verifies that implemented solutions meet defined story objectives and are of high quality.
  • Verifies that deliverables from third-party vendors align to executed statements of work.
  • Coordinates and leads all testing activities, including user acceptance testing with key stakeholders.
  • Leverages delivery analysis and tools to evaluate, optimize, and improve team output and delivery of business and technology outcomes.

Continuous Improvement/Operations
  • Facilitates ongoing production operations and vendor relationships.
  • Identifies issues and spearheads team problem-solving to achieve resolution.
  • Drives the collection of feedback and metrics to identify areas of opportunity.
  • Works with the team to continuously improve processes, operations, self-service capabilities, and automation where feasible.
  • Identifies process, delivery, and governance gaps with the capability team and collaborates with the ITS Transformation team on solution development and implementation.
  • Follows ITS DR Policy and Standards.
  • Creates DR Plan for identified technology solution.
  • Devises testing strategy and/or test plan for the technology solution.
  • Provides artifacts to ITRM to validate compliance with ITS DR Policy and Standards.

Domain Responsibilities
  • Manages enterprise licensing and financials for Appian and UI Path.
  • Manages the backlog of work for automation initiatives and ensures transparency to stakeholders.
  • Coordinates user training on Appian and UI Path tools.
  • Facilitates team efforts through agile methodologies and practices (Daily Standup, Retrospectives, etc.).
  • Creates RPA bots and intelligent automation applications as needed.
  • Documents business processes that are automation opportunities.

Desired Education and Certifications
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business Administration, or related field
  • SAFe certified Scrum Master, PO/PM a plus

Work Experience
  • 10+ years of progressive IT experience and use of agile delivery methodologies, including Scrum, Kanban, and Lean UX
  • Experience with agile tools like Jira/Greenhopper, Rally, Version One, or equivalent
  • Hands-on experience with backlog tracking and task definition
  • A demonstrated ability to work within a team and build consensus towards a technical direction
  • Technology delivery experience through concept, development, validation, deployment, and support
  • Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
  • An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure, and Salesforce
  • Broad understanding of the following automation applications, including
    • Appian
    • UI Path
    • Terradata Aprimo
    • Nintex
    • Microsoft Power Platform
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

At AARP, the health and well-being of our candidates, employees, and members is a top priority. As a result of the COVID pandemic, all non- essential employees will continue to work remotely through the end of 2020. AARP has established social distancing policies to ensure the safety of our essential employees.

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