Duties

Summary

This position is located in the Consumer Financial Protection Bureau, Office of Consumer Response, Operations & Oversight Section.

See our tips on the application process and printable checklist to ensure each step of the application is completed.

Learn more about this agency

Responsibilities

As a Management and Program Analyst (Senior Operations Analyst) , you will:

• Serve as the technical expert and focal point on the development and organization of databases, assessment and implementation of new technologies and advises on the long-term perspective of the relationship of technology to business opportunities in the RMO. Leverage databases and other data sources to collect and analyze qualitative and quantitative data to produce reports on administrative operations.
• Develop and manage communication activities for the RMO. Apply appropriate communication theories and models in the development of messaging and selection of communication channels. Generate and distribute RMO communications to include: newsletters, staff bulletins, presentations, etc.
• Support the RMO with ongoing performance measurement and assessment of the section's processes; and provide expert advice to define, implement and monitor critical measures of program performance and effectiveness, with respect to mission achievement, growth and innovation, organizational alignment, workforce competency and engagement, and operational efficiency as necessary to report to respective functional and/or process owners. Collaborate with operational and technical personnel to develop and refine performance reports that provide appropriate insight into current performance levels and drivers of performance variation. Collaborate with respective team managers and team leads to communicate performance trends.
• Participate in the development of strategic and operational planning under the sponsorship of the Section Chief. Provide the Section Chief with advice and support to help formulate and refine plans that address gaps between expected and actual performance and to anticipate and respond to environmental, legislative, operational volume, and workforce trends with the potential to impact future performance. Advise the Section Chief on strategic programs and initiatives capable of supporting defined goals.
• Lead the management of handling reporting requests for the office and serves as the primary liaison with related organizations.

Travel Required

Not required

Supervisory status
No

Promotion Potential
53

Requirements

Conditions of Employment

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• You must be a U.S. citizen or U.S. National
• Public Trust background Investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: To qualify at the CN-53 level, you must have one year of specialized experience at or equivalent to the CN-52 level in the Federal service (the CN-52 level is equivalent to the GS-12 level). For this position, specialized experience is:
• Serving as the technical expert and focal point on the organization of data, assessing and implementing new technologies and advising on the long-term perspective of the relationship of technology to business opportunities; AND
• Developing and recommending strategies for improving program effectiveness and efficiency; AND
• Experience conducting analyses with policy and operational impact and presenting comprehensive recommendations in at least two of the following program support areas (human resources, training, travel, budget, or procurement); AND
• Experience with the effective application of interpersonal skills in oral and written forms.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.

-Ethics: Consumer Financial Protection Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau's ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov .

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Written Communication, Oral Communication, Subject Matter Expertise and Building Inclusive Relationships .

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

If you meet the minimum qualification requirements and receive a score within the top tier of candidates on the self-assessment questions, you may be provided the opportunity to participate in an assessment. A CFPB representative will contact you via email with instructions and requirements. It is advised to occasionally check your "junk mail"/SPAM folders within your email to ensure you do not miss a message.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment: (review and cater to your who may apply)
-If you are a current Consumer Financial Protection Bureau employee in a permanent, competitive service position you do not need to submit documents to confirm your status.

-If you are a current Consumer Financial Protection Bureau employee who is reinstatement eligible based on prior federal competitive service, you must submit documents to confirm your eligibility.

You must submit an SF-50 which confirms both competitive status eligibility as well has highest grade/pay band level achieved. This may require that you submit more than one SF-50.

• To verify your competitive status: Box 34 must have a "1" and Box 24 must have a "1" or a "2"

If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.

- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see https://arc.fiscal.treasury.gov/vacancies/fsApplicantGuideMeritPromotion.pdf . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.