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Customer Success Manager

Employer
Sparks Group
Location
McLean, VA
Closing date
Oct 1, 2020

Job Details

Job Summary/Company: Are you a relationship driven professional with a passion for customer success?! Sparks has partnered with a rapidly growing tech company that is looking for experienced business-minded Account Managers to assist with cultivating relationships with various clients. If you are a resilient, solutions oriented professional with an entrepreneurial spirit, APPLY now!

Responsibilities:
  • Own the relationship of a portfolio of the company's top enterprise customers, including the full cycle process of initial onboarding, strategy development, product optimization, and retention
  • Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
  • Serve as your clients' advocate internally by liaising with senior leaders across ID.me including sales, marketing, product, engineering, and support
  • Maximize value for your clients by influencing decision-makers to implement best practices and by leveraging our entire suite of services

Qualifications/Background Profile:
  • 5+ years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area
  • Demonstrated success in fast-paced and demanding environments
  • Strong communication and interpersonal skills - ability to effectively cultivate client relationships
  • Highly competitive, self-motivated, patient and a strong teammate who wants to make a major impact on some of the top brands in the world while having a lot of fun doing it!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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