Customer Success Manager

Location
McLean, VA
Posted
Sep 23, 2020
Closes
Oct 01, 2020
Ref
224877
Industry
Other
Hours
Full Time
Job Summary/Company: Are you a relationship driven professional with a passion for customer success?! Sparks has partnered with a rapidly growing tech company that is looking for experienced business-minded Account Managers to assist with cultivating relationships with various clients. If you are a resilient, solutions oriented professional with an entrepreneurial spirit, APPLY now!

Responsibilities:
  • Own the relationship of a portfolio of the company's top enterprise customers, including the full cycle process of initial onboarding, strategy development, product optimization, and retention
  • Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
  • Serve as your clients' advocate internally by liaising with senior leaders across ID.me including sales, marketing, product, engineering, and support
  • Maximize value for your clients by influencing decision-makers to implement best practices and by leveraging our entire suite of services

Qualifications/Background Profile:
  • 5+ years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area
  • Demonstrated success in fast-paced and demanding environments
  • Strong communication and interpersonal skills - ability to effectively cultivate client relationships
  • Highly competitive, self-motivated, patient and a strong teammate who wants to make a major impact on some of the top brands in the world while having a lot of fun doing it!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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