Car Install Technician / ME Leader (MECP Basic), Geek Squad

Best Buy
Hanover, MD
Sep 16, 2020
Oct 03, 2020
Full Time
Job Description Our technicians are passionate electronics experts and are especially passionate about the connected car. Whether the request is to install Wi-Fi, entertainment, or a security system, they're the type of person who digs right in and knows the exact product or service to meet our clients' needs. They guide the client through their purchasing journey, easing all worries thanks to their expertise. The Geek Squad Autotech Leader goes through the typical onboarding, job shadowing, and new hire training while diving into the Mobile Electronics Certified Professional (MECP) program. Once they've earned the basic certification, it's go time! At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities * Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. * Installs technology components such as remote start, car stereos, speakers, amplifiers, portable audio, GPS devices, Wi-Fi, security, and more. * Positively manages relationship to handle client appointments, provide technical advice and assistance, and sell additional products. * Educates the sales team and customers on services and technology related to the connected car. * Coaches other autotechs to achieve department, financial, and productivity goals. * Maintains MECP certification and gains additional certification levels to grow autotech exptertise. Basic Qualifications * One year of experience with coaching and providing feedback to others * Prior experience with recommending products, services, or solutions to others * Ability to work a flexible schedule including holidays, nights, and weekends * Valid driver's license * Ability to achieve a valid MECP Basic Certification within 90 days of hire and maintain certification status * Meet state specific Motor Vehicle Record requirements