Washington, D.C
Sep 19, 2020
Sep 22, 2020
Full Time


IT (Systems Analysis & Policy and Planning) positions located in DOL, Bureau of Labor Statistics (BLS), Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making.

Positions are inside the bargaining unit.

Learn more about this agency


Positions include responsibility for applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations. Duties may include but are not limited to the following:
  • Provides IT support to programs by consulting with customers to identify and specify requirements; developing overall functional and systems requirements and specifications; conducting business process reengineering; preparing business cases for the application of IT solutions; defining systems scope and objectives; and, planning systems implementation.
  • Participates in system integration testing, acceptance testing, and usability testing for IT projects; and develops, writes, and reviews technical and procedural documentation, operating instructions, documents and forms, memos, and other documents to ensure their accuracy, clarity, relevance, and conformance to accepted procedures and methodologies.
  • Supports the development of best practices and quality improvement projects, including Configuration Management and Software Development Methodology; creates and updates plans, forms, and manuals; and coordinates 508 compliance testing.
  • Serves as a subject matter expert on the requirements and testing phases of the Software Development Methodology, and creates artifacts and documentation.
  • Serves on teams to support the implementation of Software Development Methodology throughout the Bureau.

Travel Required

Occasional travel - Some work may require travel and to attendance at meetings and conferences away from the work site.

Supervisory status

Promotion Potential
13 - This position is at the Full Promotion Potential.


Conditions of Employment

  • Must be a U.S. citizen and at least 16 years of age.
  • Requires a probationary period if requirement has not been met.
  • Appointment to these positions may require a background investigation.

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.


Candidates must demonstrate proof of meeting the Minimum Qualifications, that is, BOTH the Basic Requirements and the Specialized Experience listed below.

Minimum Qualifications

Basic Requirements

IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing project/program requirements.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth analysis and resolution of complex problems such as assessing customers' needs and tailoring information about products and/or services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally justifying decisions, conclusions, findings, and/or recommendations in a professional setting such as orally presenting project/program-related information to engage in open and constructive discussions and sharing of information.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve complex problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve project/program-level issues that impact the work and outcomes of an organization.

  • AND

    Specialized Experience

    Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, i.e. GS-12, in the federal service. Specialized experience is defined as BOTH of the following:

    1. Demonstrated independent experience performing testing activities within a Rational Unified Process/Agile Software Development LifeCycle and/or Waterfall Software Development LifeCycle. Examples of experience indicators at this level include any of the following: creating well-structured test plans and test Use Cases; developing test scripts; documenting and tracking test results using tools such as Version One; or, performing end to end testing to include 508 compliance testing.

    2. Demonstrated independent experience performing systems analysis processes to meet IT system/business needs. Examples of experience indicators at this level include any of the following: coordinating both user and application documentation for software update(s) and/or improvement(s); requirements gathering and development of user stories, use cases, or system requirement specifications; or, researching and proposing recommendations regarding test automation tools and other emerging technologies.


    Education may not be substituted for experience at this level.

    Additional information

    DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

    Refer to these links for more information:


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.


    Category A - Meets the minimum qualifications requirements and demonstrates superior proficiency in applying critical competencies required by this position.

    Category B - Meets the minimum qualifications requirements and demonstrates satisfactory proficiency in applying critical competencies required by this position.

    Category C - Meets the minimum qualifications requirements and demonstrates familiarity in applying critical competencies required by this position.

    Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
    • Team Building: Facilitates cooperation and motivates team members to accomplish group goals.
    • Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
    • Operating Systems: Knowledge of computer network, desktop, and server operating systems and their applications.
    • Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.
    • Quality Assurance: Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.
    • Data Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
    • Technology Awareness: Knowledge of developments and new applications of information technology, emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

    Click Application of Veterans Preference for Category Rating Jobs for more information.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.

    The following documentation is required:

    - Proof of Minimum Qualifications : For Basic Requirements and Specialized Experience, your resume MUST contain detailed descriptions demonstrating that you meet the requirements listed in this announcement. If your resume does not demonstrate proof of the minimum qualifications, you will be deemed not qualified. See the Requirements section, i.e. under Qualifications, for more details.

    The following documentation is required, if applicable:

    - Veterans Documents (if applicable): To be considered as a 5-point preference eligible, applicants must submit a copy of their Certificate of Release or Discharge From Active Duty, DD-214. The DD-214 must show the type of discharge, dates of active duty, and character of service (i.e. submitting Member Copy 4 vs Copy 1). To claim 10-point preference, applicants must submit a copy of their DD-214 (i.e. submitting Member Copy 4 vs Copy 1) as described for 5-point preference; an Application for 10-point Veteran's Preference, SF-15; and proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty ). Without this documentation, you will not receive veteran's preference. For more information, go to:

    - Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    - Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    Similar jobs

    More searches like this