Lead Communications Operator

Washington, D.C
Sep 19, 2020
Sep 27, 2020
Full Time


The United States Capitol Police (USCP) is a CALEA nationally-accredited, federal law enforcement agency. The USCP safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.
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The Lead Communications Operator position is located in the Communications Section, Command Division, Command and Coordination Bureau (CCB), Office of the Assistant Chief of Police for Uniformed Operations, United States Capitol Police (USCP). The Communications Section is responsible for facilitating service calls and information using telecommunications equipment and automated systems to resolve a variety of issues and to ensure a response from the appropriate emergency service.

In this exciting role, you will:

Assist with training newly hired Communications Operators; conduct annual refresher and upgrade training and participate in the development and implementation of specialized training. Participate in the development of lesson plans, handout materials, and operational exercises. Recommend modifications to update or improve various aspects of existing training materials, as well as new or modified instructional materials to accommodate training requirements and/or changes to equipment, computer programs and work procedures.

Distribute and balance employee workload to ensure timely accomplishment of tasks assigned. Provide reports to the supervisor on employee work performance and identify employee training needs and progress.

Serve as point of contact to resolve operational problems and provide authoritative explanations of dispatching requirements, regulations and procedures. Answer, evaluate, and prioritize incoming phone calls. Obtain complete information to determine the level of urgency. Perform duties and responsibilities to assist operation such as dispatch police, fire, towing and/or medical response utilizing a computer-aided dispatch (CAD) system, telephone, multi-channel radio, text telephone device (TDD) for the hearing impaired, numerous law enforcement and agency databases and automated map systems.

Provide oversight to the monitoring of alarms, access control and video security systems in the USCP Communications Center. Provide area and visitor surveillance assessments using intrusion detection, access control, Members duress, digital video, and Closed Circuit Television System (CCTV) and assessment systems, and related security equipment.

Perform queries of data from a broad range of computer systems, including the National Crime Information Center (NCIC), Washington Area Law Enforcement System (WALES) and other systems related to law enforcement activities.

Operate digitized map systems to direct responses to emergency and criminal activity.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen.
  • Successful completion of a Background Investigation is required.
  • Must complete a one year probationary period.
  • Must have Direct Deposit.
  • Must complete all required training.
  • Must be able to obtain and maintain required certifications.
  • May be required to work rotating shifts during training.
  • Must be available for any shift.


In order to qualify, you must meet the education and/or experience requirements described below.

One (1) year of specialized experience that is comparable to at least the CP-05 (GS-07 equivalent) grade level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position.

Specialized experience is defined as experience leading employees in dispatch and emergency awareness; proficiency in operating a computer-aided dispatch (CAD) system, security monitoring system and a Closed Circuit Television System (CCTV). All eligibility requirements must be met by the closing date (09/29/2020) of the vacancy announcement.

(Information on Qualification & Education are located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications )


There is no education substitution for experience in this series and/or grade.

Additional information

Additional Conditions of Employment with USCP:

This position is included in a collective bargaining unit.

Shift Work - The USCP operates 7 days a week and 24 hours a day. Lead Communications Operators will be required to work any assigned shift. Duty hours are subject to change to accommodate the needs of the Department; additional duty hours may be required. Applicants must be willing and able to work nights, weekends and holidays.

Shift hours are flexible and may require extended work hours. Shifts are as follows; however, they are subject to change. A 30-minute non-compensable meal period is included in every shift.
  • 1st Shift: 10:00 pm - 6:30 am
  • 2nd Shift: 6:00 am - 2:30 pm
  • 3rd Shift: 2:00 pm - 10:30 pm
Work locations - Some locations may be in remote areas; however, still within the Washington Metropolitan Area.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume, assessment questionnaire and supporting documentation to determine if you meet the minimum requirements for this job. If you meet the minimum requirements for this job, we will evaluate your application materials, to assess the quality, depth, and complexity of your qualifications, accomplishments, experience and education as they relate to the requirements listed in this vacancy announcement.

Failure to successfully pass a full field background investigation and all segments of the pre-employment evaluation process will result in disqualification from further consideration under this Vacancy Announcement.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

The following documents are required and must be received by the closing date of this announcement:

1. Your Resume: Resumes should include full description of job duties as well as dates (mm/yyyy) of employment.

2. A complete Assessment Questionnaire: Failure to provide a narrative response when required will result in an "Incomplete Application and/or Assessment Questionnaire" rating.

3. Other supporting documents :
  • Veterans Preference Documentation, if applicable.
  • Training Certificates related to this position; e.g., CAD, dispatcher or other relevant training.
  • SF-50 (Notification of Personnel Action) if you are a current or previous federal employee.
Failure to provide all of the required information as stated in the vacancy announcement may result in an ineligible rating or may affect your overall rating.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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