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Desk Clerk

Employer
USAJobs
Location
Little Creek Amphibious Base, Virginia
Closing date
Sep 22, 2020
Duties

Summary

This position is located at JEB Little Creek-Fort Story, Fleet and Family Readiness Department, Fleet Readiness, Navy Getaways Program, Virginia Beach, VA 23459. The purpose of this position is to perform front desk and/or reservation functions.
Learn more about this agency

Responsibilities

Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternate lodging possibilities.

Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guests with room key, card and site location.

Interacts with guests; answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary.

Answers phone calls and replies to inquiries or refers to others to answer as appropriate.

Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary.

Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity.

Ensures security and guest privacy are maintained at all time.

Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary.

Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk.

Responsible for cleanliness of front desk and surrounding lobby areas.

May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.

Perform other duties as assigned.

QUALIFICATIONS REQUIRED FOR THE POSITION:

Preferred 6 months of Work Experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations.

CONDITIONS OF EMPLOYMENT:
  • Position has been designated Non-Critical sensitive. As a position of trust and ITII position, employment is conditional on the successful competition of an Access National Agency Check (ANACI).
  • Must possess and maintain a current driver's license, as travel may be required in a government vehicle.

SPECIAL CONDITION OF THE POSITION:
  • This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
  • This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
  • The staff member may be recalled to duty and or required to work overtime, as necessary to meet mission requirements.
  • The incumbent is required to obtain front desk certification or industry equivalent within 6 months of employment, as well as any other requirements outlined as part of a Lodging Career Path.


Travel Required

Not required

Supervisory status
No

Promotion Potential
02

Requirements

Conditions of Employment

  • Requirements include standing, walking the site daily, and lifting/carrying objects weighing up to 30 pounds.


Qualifications

Specialized experience must demonstrate the following:

Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with guests.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively verbally and in writing.

Must possess cash handling procedures and safeguarding large amounts of cash.

FACTOR 2. SUPERVISORY CONTROLS

The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitations, quantity, and priority or deadlines of assigned work tasks.

Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.

Completed assignments are reviewed to assure that work practices, techniques, records, other functions are technically accurate and in compliance with instructions.

FACTOR 3. GUIDELINES

Guidelines include, but are not limited to the BUPERSINST 1710.11C, CNIC 5300.2, local policies, Standard Operating Procedures (SOPs) and instructions. All established programs and policies are based on generally accepted procedures and are sufficiently detailed to enable the incumbent to carry out duties without further instruction. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy Regulations. The leader/supervisor will provide suggestions for handling unusual situations.

FACTOR 4. COMPLEXITY

The operation conducts business 7 days per week, up to 14 hours per day, 365 days per year. Customer service is of the foremost importance in this position and front desk personnel work various shifts and as such the incumbent, may be required to work each shift at one time or another in order to train and accomplish a variety of tasks.

FACTOR 5. SCOPE AND EFFECT

The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family members quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

FACTOR 6. CONTACTS

Contacts include regional staff, department heads, lodging staff and tenant commands, especially those tenant command personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry may be required.

FACTOR 7. PURPOSE OF CONTACTS

Contacts are made to coordinate and/or obtain information relating to front desk operations.

FACTOR 8. PHYSICAL DEMANDS

Work is primarily performed in an office environment. Requirements include standing, walking the site daily, and lifting/carrying objects weighing up to 30 pounds.

FACTOR 9. WORK ENVIRONMENT

Work in primarily performed indoors in areas that normally have adequate heat, light and ventilation.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Education

Additional information

We utilize E-Verify to confirm selectee's eligibility to work in the United States.

Salary is dependent on experience and/or education.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@ nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

USAJobs Resume

Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.

If claiming Veteran's Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.

If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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