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Senior Product Manager - Service Operations

Employer
VMware Global
Location
Reston, VA
Closing date
Sep 20, 2020
Search JobsJob DescriptionVMware software & services powers the world's most complex digital infrastructure. The company's compute, cloud, mobility, networking and security offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, aided by an ecosystem of 75,000 partners. As a team, our employees grow with forward momentum. We are an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative dedication to imagine, define and deliver the future of IT through cloud computing. We are a passionate, innovative and driven group of leaders inspired by the opportunity to actively learn and contribute something back to the broader community.We are looking for a Product Management leader to be part of the VMware Cloud on AWS team. The VMware Cloud on AWS Product Management team leads the vision, business priorities, and product roadmap for VMware's flagship enterprise hybrid cloud offering delivered as-a-service. We work closely with Customers, Partners, Engineering, SRE, Customer Success, Sales, and Marketing teams - to create meaningful value for our users and help them achieve their digital transformation goals. As the Product Manager, Service Operations, you will be responsible for defining and building the vision, product strategy and product roadmap necessary to ensure that the entire service organization and systems are synchronized with the deployment of new software, features and technology and that these are rolled out successfully across our global infrastructure and to all of our customers.The role requires a background in Product Management, Cloud Operations at scale, and SRE tools. It also requires an ability to work effectively with Engineering, SRE, Customer Success, directly with customers and many other functions within VMware and AWS.We like to move fast and look for willingness to do what it takes to help grow the business while maintaining customer trust and make those tough tradeoffs to keep up in a high intensity environment. You will join a team that is changing the face of the infrastructure industry as we know it.Key ResponsibilitiesAbility to define a vision, set of core values, and metrics for the service offeringBackground in SaaS Operations, Datacenter Operations, SRE and a DevOps cultureDrive a culture of Service Ownership across product and service teamsDeep understanding of monitoring, logging, infrastructure automation, troubleshooting, operations at scale & performance managementAbility to set hard priorities to ensure VMWare meets the needs of our customers while ensuring that our service operates with a high level of trustRequired Skills:Engineering, computer science or other technical degree; MBA a plusProven product management experience (5-10 years) in SaaS or Cloud ManagementExperience with VMware virtualization technologies.Experience with Kubernetes and Cloud Native Applications is highly desiredDemonstrated ability to work successfully across business units and with high-level executivesExcellent communication (written and verbal) skills to drive alignment across company, and with customers and partnersVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search JobsFull time

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