Service Desk / Help Desk Analyst - Sec+ and active TS/SCI clearance required

General Dynamics Information Technology
Washington, DC
Sep 18, 2020
Sep 20, 2020
Full Time
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Yankee White Public Trust/Other Required: Job Family: Electronics Engineering Job Description: Service Desk Technician SECURITY CLEARANCE: Active TS/SCI required LOCATION: Washington, DC 3-6 years of helpdesk experience or a BS/BA plus 1 year experience CERTIFICATIONS: "Active"Security + required DUTIES INCLUDE ? Provide program support as a Tier 1.5 Service Desk Technician ?Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap. ?Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. ?Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. ? Support Microsoft Office 365 and Active Directory products ? Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level. ?Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed. ?Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable ?Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments. This service desk is open 24/7/365. Once hired, you may be required to work different shifts, including 2nd and 3rd shifts, possible for the first couple of months. #GDITpriority Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Telecommuting Not Allowed Work Location: USA DC Washington Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.