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Front Desk Associate (Unaccompanied Housing)

Employer
USAJobs
Location
National Naval Medical Center, Maryland
Closing date
Sep 25, 2020
Duties

Summary

This position is located at Unaccompanied Housing operations, Naval Support Activity Bethesda. The purpose of this position is to perform front desk functions for the housing program.
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Responsibilities

The incumbent ensures security and privacy of all guests is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning housing facilities; and provide base information. Provide assistance in handling customer complaints, involving management as necessary. Utilize Property Management System (PMS) to access guest information. Receive requests and processes within established guidelines. Register and assign room to guests, issue room keys or cards, transmits and keep records of occupied and vacant rooms. Responsible for the accountability of all room keys and any other inventory maintained at the front desk. Keep the front desk and lobby area clean and neat. May be required to run and print various reports. Answers phones and transfers calls to appropriate individuals. Log trouble calls and ensures appropriate department is notified. Relocates guest to a different room when required. Other duties as assigned.

Travel Required

Not required

Supervisory status
No

Promotion Potential
02

Requirements

Conditions of Employment

  • This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
  • The staff memeber may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
  • This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. MUST BE ABLE TO WORK NIGHTS.
  • Males must be registered or exempt from Selective Service. http://www.sss.gov
  • Selectee may be required to successfully complete a probationary period.
  • Selectee is required to participate in the direct deposit pay program.
  • The incumbent must obtain and maintain the Access National Agency Check with Inquiries (ANACI) security clearance with no access to classified information and must remain suitable for continued employment in National Security positions.


Qualifications

Preferred 6 months' work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate in English, clearly and effectively, both verbally and in writing.

Education

N/A

Additional information

Due to Command policy on employee parking, employment does not guarantee a parking space on the installation. Metro is highly encouraged.

MILITARY SPOUSE PREFERENCE:

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please state so on resume and submit a copy of current PCS orders along with the Military Spousal Preference Request Form . Failure to submit current PCS orders with application will prevent spousal preference from being granted.

VETERAN'S PREFERENCE:

Applicants wishing to use veteran's preference must state on their resume and submit a copy of their DD-214. These documents may be uploaded to www.usajobs.gov with resume and OF 306 (Declaration for Federal Employment).

SELECTIVE SERVICE REQUIREMENT:

If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

IMPORTANT INFORMATION:

All selections are contingent upon obtaining satisfactory employment reference checks. We are an E-Verify participant. As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: https://www.dfas.mil/civilianemployees/civrelo/taxableentitlements.html

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

•Complete Resume.

•Other supporting documentation as required. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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