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Customer Service Representative | Entry Level

Employer
ZUM
Location
Hyattsville, MD
Closing date
Sep 20, 2020

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Industry
Other
Function
Customer Service
Hours
Full Time
Career Level
Experienced (Non-Manager)
Customer Service CSR | Paid Training Recently let-go of your position or are looking for an exciting career change? Location: Hyattsville, MD Hours: Full-time/part-time Here at ZUM , our sole mission is to help the wide variety of companies we work with increase their brand awareness and customer base. Together with our strong work ethic and dedicated workforce. We are all about creating genuine, memorable experiences for both parties. This personalized approach to modern communications is what sets ZUM apart from the rest! Let us be responsible for representing your brand. We are seeking a Customer Service Representative to join our exciting team and assist us with increasing productivity for all departments! You will be responsible for helping customers by providing product and service information, as well as support in various issues. Candidates who have innate people-skills, thrives in fast-paced environments and is highly organized is encouraged to apply! Job Requirements: Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Hold customer information within a database Develop and maintain a knowledge base of the evolving products and services Assist with other tasks as assigned Qualifications: Previous experience in customer service, sales, or other related fields Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills For further information about this role and the interview process, please send a copy of your resume to our HR team. Be sure information is up-to-date!

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