IT Specialist (APPSW)

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 16, 2020
Closes
Sep 17, 2020
Function
IT
Hours
Full Time
Duties

Summary

The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. More information on the OCIO is available on our website , LinkedIn , and Twitter accounts.

- Position is inside the bargaining unit.

- Recruitment incentives may be considered.

Learn more about this agency

Responsibilities

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The U.S. Department of Labor (DOL) promotes the welfare of the wage earners, job seekers and retirees of the United States, and its Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. OCIO's Advanced Engineering branch develops and maintains long-term enterprise IT strategic plans and creates and maintains a DOL-wide enterprise architecture. This position develops systems and processes using off-the-shelf RPA software. The incumbent is responsible for developing requirements, building systems and deploying systems across DOL.

Major duties for this position include, but are not limited to the following:

Technical Guidance and Analysis
Provides expertise and direction in the development of computer-based, scientific, technical and business software systems. Supports project teams. Makes quick decisions and solves technical challenges to provide an efficient solution. Provides technical training to teams and vendors and serves as a technical mentor to other team members. Develops strategies and recommendations for RPA-enabled solutions including key aspects of architecture, migration and security. Documents and performs analysis of DOL environment including technology strategy, current technology architecture, organizational structure and business processes. Supports the development of the DOL Enterprise RPA management body and supports the alignment of DOL strategic priorities, develop performance/risk reporting. Supports the transition to new RPA service delivery models. Identifies and communicates findings across the organization on current state observations, data analytics, benchmarking and leading practices. Performs a wide array of tasks, which can include leading strategic meetings with project stakeholders through very tactical implementation tasks.

Requirements Development
Documents current processes and visualizes how different RPA tools can automate the same processes. Plans and schedules new applications and systems projects with users, developers and computer center operations personnel, including the identification of objectives, time frames, costs and staffing requirements. Develops recommendations for improvements or areas to enhance efficiency or effectiveness of DOL services delivered. This includes partnering and collaborating with DOL business and mission owners to understand current process flows and to identify key flows that can be automated.

Software Development
Assists with the development and execution of a Program Road map including project prioritization and delivery. Analyzes, designs and implements automation solutions. Develops RPA solutions using the UiPath and other platforms. Uses expertise to design, develop, code, test and debug software applications and works in several areas including equipment, software design, engineering and configuration management. Programs robots to carry out typical daily tasks with minimal input from human employees, thus freeing employees up to focus on higher scale work. Monitors and tracks changes that happen after implementing the feedback during the development or testing phase while keeping project specifications intact.

Project Management
Performs project management duties. Formulates, plans, implements, manages, tracks and evaluates large scale and extremely complex IT support projects and their associated requirements and risks. Defines customer and stakeholder needs and constraints, clarifies objectives, develops resource requirements and applies system architecture principles to develop and manage technical requirements and achieve the appropriate balance among resources, schedule and technical requirements. Plans and provides customer support services including installation, configuration, troubleshooting and training.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status
No

Promotion Potential
13 - This position is at the Full-Performance Level (FPL).

Requirements

Conditions of Employment

  • Appointment to this position may require a background investigation.
  • Requires a probationary period if the requirement has not been met.
  • Must be at least 16 years old and a U.S. Citizen.
  • Must be Local Commuting Area if competing as Status Federal Employee (SF50)


Applicants must meet time-in-grade, time-after-competitive-appointment and qualifications requirements within 30 calendar days after the closing date of the vacancy to be eligible for consideration for selection.

Federal Employees Please Note: Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met and reflects your position title, pay plan/series/grade, tenure and the type of appointment (i.e. competitive/excepted). In some cases you may need to submit more than one SF-50.

Reference the "Required Documents" section for additional requirements.

Qualifications

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12, in the Federal Service. Specialized Experience is defined as:

1. Experience developing Robotic Process Automation (RPA) solutions using UiPath, ServiceNow, and other platforms (i.e.,Blue Prism, Automation Anywhere, etc.). To include using expertise to design, develop, code, test and debug automated RPA solutions that support the implementation of automated workflows.

2. Develops recommendations for improvements to include partnering and collaborating with business and mission analysts to understand current business processes and develop automated workflows; documents current processes to plan and schedule new applications and systems projects with users, developers and computer center operations personnel, including the identification of objectives, time frames, costs and staffing requirements.

3. Experience developing technical architecture that is extensible and scalable; and provides recommendations for RPA-enabled solutions including key aspects of design, implementation, and security.

4. Experience identifying and communicating findings across the organization on current state observations, data analytics, benchmarking and leading practices; experience using R, Tableau, Power BI etc.

5. Experience using programming languages Python, C++, Java, .Net.

6. Experience providing technical training to teams and vendors and serves as a technical mentor to other team members.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education substitution for this position.

Additional information

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

Federal Employees Please Note: Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met and reflects your position title, pay plan/series/grade, tenure and the type of appointment (i.e. competitive/excepted). In some cases you may need to submit more than one SF-50.

Refer to these links for more information: GENERAL INFORMATION , ADDITIONAL DOCUMENTATION , FORMER FEDERAL EMPLOYEES

Evaluation Factors (Competencies)

For this position, individuals must have IT-related experience demonstrating each of the competencies listed below:
  • Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  • Attention to Detail - Is thorough when performing work and is conscientious about attending to detail.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral
    presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Customer Service - Works with clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.


  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    Click here for Evaluation details. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP / CTAP , you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 and 27 to reflect that you are applying as an ICTAP/CTAP eligible and submit supporting documentation.

    Evaluation Factors - please see "Other Information" section

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Other

    Drug test required
    No

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process
    Suitability/Fitness

    Required Documents

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.

    The following documents are required from all applicants (PLEASE READ CAREFULLY):

    ARE YOU A CURRENT OR FORMER FEDERAL EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status AND THAT YOU ARE WITHIN THE LOCAL COMMUTING DISTANCE. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility. *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. IF THE SF50 YOU SUBMIT IS NOT EQUAL TO OR GREATER THAN A GS-12 (WITH 12 MONTHS TIG) YOU WILL NOT BE CONSIDERED FOR THIS VACANCY. PLEASE VERIFY YOU HAVE SUBMITTED THE CORRECT SF50.

    ***WARNING: YOUR USAJOBS DOCUMENTS DO NOT AUTOMATICALLY FEED INTO THE DOL MONSTER APPLICATION. PLEASE VERIFY YOU HAVE UPLOADED THE CORRECT DOCUMENTS INTO YOUR DOL APPLICATION BEFORE SUBMITTING***

    *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.

    - Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees.

    - Land Management Eligibles: a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here .

    The following documents are required if applicable:

    - Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP / CTAP Eligibility.

    - DD-214 - verifying military service, eligibility for consideration under the Veterans Employment Opportunity Act (VEOA) and showing character of discharge (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference)

    - Special/Non-Competitive Appointing Authority Documents - Applicants who are eligible for consideration, and wish to be considered, under one of the following non-competitive hiring authorities must submit appropriate documentation (click on the links below to see the documentation requirements):

    Military Spouses (MISP)

    - Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    %20The%20U.S.%20Department%20of%20Labor%20(DOL)%20promotes%20the%20welfare%20of%20the%20wage%20earners,%20job%20seekers%20and%20retirees%20of%20the%20United%20States,%20and%20its%20Office%20of%20the%20Chief%20Information%20Officer%20(OCIO)%20is%20a%20customer%20service%20organization%20dedicated%20to%20providing%20information%20technology%20(IT)%20solutions%20and%20leadership%20to%20advance%20DOL's%20mission.%20OCIO's%20Advanced%20Engineering%20branch%20develops%20and%20maintains%20long-term%20enterprise%20IT%20strategic%20plans%20and%20creates%20and%20maintains%20a%20DOL-wide%20enterprise%20architecture.%20This%20position%20develops%20systems%20and%20processes%20using%20off-the-shelf%20RPA%20software.%20The%20incumbent%20is%20responsible%20for%20developing%20requirements,%20building%20systems%20and%20deploying%20systems%20across%20DOL.Major%20duties%20for%20this%20position%20include,%20but%20are%20not%20limited%20to%20the%20following:Technical%20Guidance%20and%20AnalysisProvides%20expertise%20and%20direction%20in%20the%20development%20of%20computer-based,%20scientific,%20technical%20and%20business%20software%20systems.%20Supports%20project%20teams.%20Makes%20quick%20decisions%20and%20solves%20technical%20challenges%20to%20provide%20an%20efficient%20solution.%20Provides%20technical%20training%20to%20teams%20and%20vendors%20and%20serves%20as%20a%20technical%20mentor%20to%20other%20team%20members.%20Develops%20strategies%20and%20recommendations%20for%20RPA-enabled%20solutions%20including%20key%20aspects%20of%20architecture,%20migration%20and%20security.%20Documents%20and%20performs%20analysis%20of%20DOL%20environment%20including%20technology%20strategy,%20current%20technology%20architecture,%20organizational%20structure%20and%20business%20processes.%20Supports%20the%20development%20of%20the%20DOL%20Enterprise%20RPA%20management%20body%20and%20supports%20the%20alignment%20of%20DOL%20strategic%20priorities,%20develop%20performance/risk%20reporting.%20Supports%20the%20transition%20to%20new%20RPA%20service%20delivery%20models.%20Identifies%20and%20communicates%20findings%20across%20the%20organization%20on%20current%20state%20observations,%20data%20analytics,%20benchmarking%20and%20leading%20practices.%20Performs%20a%20wide%20array%20of%20tasks,%20which%20can%20include%20leading%20strategic%20meetings%20with%20project%20stakeholders%20through%20very%20tactical%20implementation%20tasks.Requirements%20DevelopmentDocuments%20current%20processes%20and%20visualizes%20how%20different%20RPA%20tools%20can%20automate%20the%20same%20processes.%20Plans%20and%20schedules%20new%20applications%20and%20systems%20projects%20with%20users,%20developers%20and%20computer%20center%20operations%20personnel,%20including%20the%20identification%20of%20objectives,%20time%20frames,%20costs%20and%20staffing%20requirements.%20Develops%20recommendations%20for%20improvements%20or%20areas%20to%20enhance%20efficiency%20or%20effectiveness%20of%20DOL%20services%20delivered.%20This%20includes%20partnering%20and%20collaborating%20with%20DOL%20business%20and%20mission%20owners%20to%20understand%20current%20process%20flows%20and%20to%20identify%20key%20flows%20that%20can%20be%20automated.Software%20DevelopmentAssists%20with%20the%20development%20and%20execution%20of%20a%20Program%20Road%20map%20including%20project%20prioritization%20and%20delivery.%20Analyzes,%20designs%20and%20implements%20automation%20solutions.%20Develops%20RPA%20solutions%20using%20the%20UiPath%20and%20other%20platforms.%20Uses%20expertise%20to%20design,%20develop,%20code,%20test%20and%20debug%20software%20applications%20and%20works%20in%20several%20areas%20including%20equipment,%20software%20design,%20engineering%20and%20configuration%20management.%20Programs%20robots%20to%20carry%20out%20typical%20daily%20tasks%20with%20minimal%20input%20from%20human%20employees,%20thus%20freeing%20employees%20up%20to%20focus%20on%20higher%20scale%20work.%20Monitors%20and%20tracks%20changes%20that%20happen%20after%20implementing%20the%20feedback%20during%20the%20development%20or%20testing%20phase%20while%20keeping%20project%20specifications%20intact.Project%20ManagementPerforms%20project%20management%20duties.%20Formulates,%20plans,%20implements,%20manages,%20tracks%20and%20evaluates%20large%20scale%20and%20extremely%20complex%20IT%20support%20projects%20and%20their%20associated%20requirements%20and%20risks.%20Defines%20customer%20and%20stakeholder%20needs%20and%20constraints,%20clarifies%20objectives,%20develops%20resource%20requirements%20and%20applies%20system%20architecture%20principles%20to%20develop%20and%20manage%20technical%20requirements%20and%20achieve%20the%20appropriate%20balance%20among%20resources,%20schedule%20and%20technical%20requirements.%20Plans%20and%20provides%20customer%20support%20services%20including%20installation,%20configuration,%20troubleshooting%20and%20training.Travel%20RequiredOccasional%20travel%20-%20Occasional%20travel%20may%20be%20required.Supervisory%20status%20%20No%20Promotion%20Potential%20%2013%20-%20This%20position%20is%20at%20the%20Full-Performance%20Level%20(FPL).%20%20RequirementsConditions%20of%20Employment%20Appointment%20to%20this%20position%20may%20require%20a%20background%20investigation.%20Requires%20a%20probationary%20period%20if%20the%20requirement%20has%20not%20been%20met.%20Must%20be%20at%20least%2016%20years%20old%20and%20a%20U.S.%20Citizen.%20Must%20be%20Local%20Commuting%20Area%20if%20competing%20as%20Status%20Federal%20Employee%20(SF50)%20%20Applicants%20must%20meet%20time-in-grade,%20time-after-competitive-appointment%20and%20qualifications%20requirements%20within%2030%20calendar%20days%20after%20the%20closing%20date%20of%20the%20vacancy%20to%20be%20eligible%20for%20consideration%20for%20selection.%20Federal%20Employees%20Please%20Note:%20Your%20SF-50%20must%20include%20enough%20information%20to%20be%20able%20to%20determine%20that%20time-in-grade%20requirements%20have%20been%20met%20and%20reflects%20your%20position%20title,%20pay%20plan/series/grade,%20tenure%20and%20the%20type%20of%20appointment%20(i.e.%20competitive/excepted).%20In%20some%20cases%20you%20may%20need%20to%20submit%20more%20than%20one%20SF-50.%20Reference%20the%20"Required%20Documents"%20section%20for%20additional%20requirements.%20QualificationsSpecialized%20experience%20is%20experience%20that%20has%20equipped%20the%20applicant%20with%20the%20particular%20competencies/knowledge,%20skills,%20and%20abilities%20to%20successfully%20perform%20the%20duties%20of%20the%20position%20and%20is%20typically%20in%20or%20related%20to%20the%20work%20of%20the%20position%20to%20be%20filled.%20Such%20experience%20is%20typically%20gained%20in%20the%20IT%20field%20or%20through%20the%20performance%20of%20work%20where%20the%20primary%20concern%20is%20IT.Applicants%20must%20have%2052%20weeks%20of%20specialized%20experience%20equivalent%20to%20at%20least%20the%20next%20lower%20grade%20level,%20GS-12,%20in%20the%20Federal%20Service.%20Specialized%20Experience%20is%20defined%20as:1.%20Experience%20developing%20Robotic%20Process%20Automation%20(RPA)%20solutions%20using%20UiPath,%20ServiceNow,%20and%20other%20platforms%20(i.e.,Blue%20Prism,%20Automation%20Anywhere,%20etc.).%20To%20include%20using%20expertise%20to%20design,%20develop,%20code,%20test%20and%20debug%20automated%20RPA%20solutions%20that%20support%20the%20implementation%20of%20automated%20workflows.2.%20Develops%20recommendations%20for%20improvements%20to%20include%20partnering%20and%20collaborating%20with%20business%20and%20mission%20analysts%20to%20understand%20current%20business%20processes%20and%20develop%20automated%20workflows;%20documents%20current%20processes%20to%20plan%20and%20schedule%20new%20applications%20and%20systems%20projects%20with%20users,%20developers%20and%20computer%20center%20operations%20personnel,%20including%20the%20identification%20of%20objectives,%20time%20frames,%20costs%20and%20staffing%20requirements.3.%20Experience%20developing%20technical%20architecture%20that%20is%20extensible%20and%20scalable;%20and%20provides%20recommendations%20for%20RPA-enabled%20solutions%20including%20key%20aspects%20of%20design,%20implementation,%20and%20security.4.%20Experience%20identifying%20and%20communicating%20findings%20across%20the%20organization%20on%20current%20state%20observations,%20data%20analytics,%20benchmarking%20and%20leading%20practices;%20experience%20using%20R,%20Tableau,%20Power%20BI%20etc.5.%20Experience%20using%20programming%20languages%20Python,%20C++,%20Java,%20.Net.6.%20Experience%20providing%20technical%20training%20to%20teams%20and%20vendors%20and%20serves%20as%20a%20technical%20mentor%20to%20other%20team%20members.Experience%20refers%20to%20paid%20and%20unpaid%20experience,%20including%20volunteer%20work%20done%20through%20National%20Service%20programs%20(e.g.,%20Peace%20Corps,%20AmeriCorps)%20and%20other%20organizations%20(e.g.,%20professional;%20philanthropic;%20religious;%20spiritual;%20community,%20student,%20social).%20Volunteer%20work%20helps%20build%20critical%20competencies,%20knowledge,%20and%20skills%20and%20can%20provide%20valuable%20training%20and%20experience%20that%20translates%20directly%20to%20paid%20employment.%20You%20will%20receive%20credit%20for%20all%20qualifying%20experience,%20including%20volunteer%20experience.EducationThere%20is%20no%20education%20substitution%20for%20this%20position.%20Additional%20informationDOL%20seeks%20to%20attract%20and%20retain%20a%20high%20performing%20and%20diverse%20workforce%20in%20which%20employees'%20differences%20are%20respected%20and%20valued%20to%20better%20meet%20the%20varying%20needs%20of%20the%20diverse%20customers%20we%20serve.%20DOL%20fosters%20a%20diverse%20and%20inclusive%20work%20environment%20that%20promotes%20collaboration,%20flexibility%20and%20fairness%20so%20that%20all%20individuals%20are%20able%20to%20participate%20and%20contribute%20to%20their%20full%20potential.%20Federal%20Employees%20Please%20Note:%20Your%20SF-50%20must%20include%20enough%20information%20to%20be%20able%20to%20determine%20that%20time-in-grade%20requirements%20have%20been%20met%20and%20reflects%20your%20position%20title,%20pay%20plan/series/grade,%20tenure%20and%20the%20type%20of%20appointment%20(i.e.%20competitive/excepted).%20In%20some%20cases%20you%20may%20need%20to%20submit%20more%20than%20one%20SF-50.%20Refer%20to%20these%20links%20for%20more%20information:%20GENERAL%20INFORMATION%20,%20ADDITIONAL%20DOCUMENTATION%20,%20FORMER%20FEDERAL%20EMPLOYEES%20Evaluation%20Factors%20(Competencies)For%20this%20position,%20individuals%20must%20have%20IT-related%20experience%20demonstrating%20each%20of%20the%20competencies%20listed%20below:%20Technical%20Competence%20-%20Uses%20knowledge%20that%20is%20acquired%20through%20formal%20training%20or%20extensive%20on-the-job%20experience%20to%20perform%20one's%20job;%20works%20with,%20understands,%20and%20evaluates%20technical%20information%20related%20to%20the%20job;%20advises%20others%20on%20technical%20issues.%20Attention%20to%20Detail%20-%20Is%20thorough%20when%20performing%20work%20and%20is%20conscientious%20about%20attending%20to%20detail.%20Oral%20Communication%20-%20Expresses%20information%20(for%20example,%20ideas%20or%20facts)%20to%20individuals%20or%20groups%20effectively,%20taking%20into%20account%20the%20audience%20and%20nature%20of%20the%20information%20(for%20example,%20technical,%20sensitive,%20controversial);%20makes%20clear%20and%20convincing%20oralpresentations;%20listens%20to%20others,%20attends%20to%20nonverbal%20cues,%20and%20responds%20appropriately.%20Customer%20Service%20-%20Works%20with%20clients%20and%20customers%20(that%20is,%20any%20individual%20who%20use%20or%20receive%20the%20services%20or%20products%20that%20your%20work%20unit%20produces,%20including%20the%20general%20public,%20individuals%20who%20work%20in%20the%20agency,%20other%20agencies,%20or%20organizations%20outside%20the%20Government)%20to%20assess%20their%20needs,%20provide%20information%20or%20assistance,%20resolve%20their%20problems,%20or%20satisfy%20their%20expectations;%20knows%20about%20available%20products%20and%20services;%20is%20committed%20to%20providing%20quality%20products%20and%20services.%20Problem%20Solving%20-%20Identifies%20problems;%20determines%20accuracy%20and%20relevance%20of%20information;%20uses%20sound%20judgement%20to%20generate%20and%20evaluate%20alternatives,%20and%20to%20make%20recommendations.%20How%20You%20Will%20Be%20EvaluatedYou%20will%20be%20evaluated%20for%20this%20job%20based%20on%20how%20well%20you%20meet%20the%20qualifications%20above.The%20information%20you%20provide%20may%20be%20verified%20by%20a%20review%20of%20your%20work%20experience%20and/or%20education,%20by%20checking%20references%20and%20through%20other%20means%20(ex.%20interview).%20The%20examining%20Human%20Resources%20Office%20(HRO)%20makes%20the%20final%20determination%20concerning%20applicant%20ratings.%20Your%20resume%20MUST%20provide%20sufficient%20information%20to%20substantiate%20your%20responses%20to%20the%20vacancy%20questions.%20If%20not,%20the%20HRO%20may%20amend%20your%20responses%20to%20more%20accurately%20reflect%20the%20level%20of%20competency%20indicated%20by%20the%20content%20of%20your%20resume.%20Your%20evaluation%20may%20also%20include%20a%20review%20by%20a%20Human%20Resources%20Specialist%20or%20panel%20and%20may%20include%20other%20assessments%20(ex.%20interview,%20panel%20review,%20written%20test,%20writing%20sample,%20etc.)Click%20here%20for%20Evaluation%20details.%20For%20Displaced%20Employees%20ONLY:%20if%20you%20meet%20the%20eligibility%20requirements%20for%20special%20priority%20selection%20under%20ICTAP%20/%20CTAP%20,%20you%20must%20be%20well-qualified%20for%20the%20position%20to%20receive%20consideration%20for%20special%20priority%20selection.%20ICTAP/CTAP%20eligibles%20will%20be%20considered%20"well-qualified"%20if%20they%20attain%20at%20least%20a%20rating%20score%20of%2085%20in%20a%20numerical%20rating%20scheme.%20Be%20sure%20to%20review%20DOL%20Account%20Eligibility%20Questions%20#24%20and%2027%20to%20reflect%20that%20you%20are%20applying%20as%20an%20ICTAP/CTAP%20eligible%20and%20submit%20supporting%20documentation.Evaluation%20Factors%20-%20please%20see%20"Other%20Information"%20sectionThe%20information%20you%20provide%20may%20be%20verified%20by%20a%20review%20of%20your%20work%20experience%20and/or%20education,%20by%20checking%20references%20and%20through%20other%20means%20(ex.%20interview).%20Your%20evaluation%20may%20also%20include%20a%20review%20by%20an%20HR%20Specialist%20or%20panel%20and%20may%20include%20other%20assessment%20tools%20(ex.%20interview,%20structured%20interview,%20written%20test,%20work%20sample,%20etc).%20The%20examining%20Human%20Resources%20Office%20(HRO)%20makes%20the%20final%20determination%20concerning%20applicant%20ratings.%20Your%20resume%20MUST%20provide%20sufficient%20information%20to%20substantiate%20your%20vacancy%20question%20responses.%20If%20not,%20the%20HRO%20may%20amend%20your%20responses%20to%20more%20accurately%20reflect%20the%20level%20of%20competency%20indicated%20by%20the%20content%20of%20your%20resume.To%20preview%20questions%20please%20click%20here%20.%20Background%20checks%20and%20security%20clearanceSecurity%20clearance%20%20Other%20Drug%20test%20required%20%20No%20Position%20sensitivity%20and%20risk%20%20Non-sensitive%20(NS)/Low%20Risk%20Trust%20determination%20process%20%20Suitability/Fitness%20%20Required%20DocumentsThe%20following%20documents%20must%20be%20submitted%20by%2011:59%20p.m.%20(ET)%20on%20the%20vacancy%20closing%20date.%20Warning:%20If%20you%20submit%20a%20document%20using%20the%20same%20document%20title,%20the%202nd%20submission%20will%20OVERWRITE%20the%201st%20submission.%20Also,%20do%20not%20upload%20password%20protected%20documents.%20The%20following%20documents%20are%20required%20from%20all%20applicants%20(PLEASE%20READ%20CAREFULLY):ARE%20YOU%20A%20CURRENT%20OR%20FORMER%20FEDERAL%20EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status AND THAT YOU ARE WITHIN THE LOCAL COMMUTING DISTANCE. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility. *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. IF THE SF50 YOU SUBMIT IS NOT EQUAL TO OR GREATER THAN A GS-12 (WITH 12 MONTHS TIG) YOU WILL NOT BE CONSIDERED FOR THIS VACANCY. PLEASE VERIFY YOU HAVE SUBMITTED THE CORRECT SF50.***WARNING: YOUR USAJOBS DOCUMENTS DO NOT AUTOMATICALLY FEED INTO THE DOL MONSTER APPLICATION. PLEASE VERIFY YOU HAVE UPLOADED THE CORRECT DOCUMENTS INTO YOUR DOL APPLICATION BEFORE SUBMITTING****WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step. - Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees. - Land Management Eligibles: a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here . The following documents are required if applicable:- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP / CTAP Eligibility.- DD-214 - verifying military service, eligibility for consideration under the Veterans Employment Opportunity Act (VEOA) and showing character of discharge (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference)- Special/Non-Competitive Appointing Authority Documents - Applicants who are eligible for consideration, and wish to be considered, under one of the following non-competitive hiring authorities must submit appropriate documentation (click on the links below to see the documentation requirements):Military Spouses (MISP) - Cover Letters are not mandatory and will not be used to verify experience, but may be submittedApplicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.%0D%0ALocation%3A%20Washington,%20D.C%0D%0A%0D%0ATo%20view%20this%20job%2C%20please%20click%20on%20the%20link%20below%3A%0D%0Ahttps://jobs.washingtonpost.com/job/41367566/it-specialist-appsw-//job/41367566/it-specialist-appsw-/%3FTrackID%3D315766%0D%0A%0D%0AMany%20thanks%2C%0D%0A%0D%0AThe%20Washington Post Jobs%20team.%0D%0A%0D%0A-----%0D%0A%0D%0A" target="_blank" rel="nofollow">

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