HOUSEKEEPING LEAD, NL03

Employer
USAJobs
Location
Quantico, Virginia
Posted
Sep 16, 2020
Closes
Sep 18, 2020
Function
Administrative
Hours
Full Time
Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Learn more about this agency

Responsibilities

Summary of Duties: This position is located in the Bachelor Housing Branch, Marine Corps Base, Quantico, VA. Incumbent will provide guidance in the art of proper cleaning techniques of various types of fine furniture, furnishings, and accessories; and lead a work force of six to twelve housekeepers in various locations' and perform custodial duties in assigned locations. This is a non-sensitive position. In times of base closure, position is considered essential personnel critical to the continuation of the operational functions.

Incumbent is responsible to prioritize the areas to be cleaned; assigns employees to a block of rooms and common areas and establishes a priority for any non-routine work. Responsible for inspection of assigned work areas(s) to ensure proper cleanliness, inventory of supplies, refreshments, and amenities. Ensures that deadlines for quarters cleaning and inventories are met. Responsible for initial on-the-job training of new housekeepers in the performance of their assigned duties and continue with Bachelor Housing's on going training program. Initial training also includes proper way to meet and deal effectively with high-ranking officers and guests of the command, foreign officers and high echelon clientele. Responsible for maintaining appropriate records on housekeeping, rooms, maintenance and common area work while representing management in leading a work force of up to twelve (NA-3) housekeepers in several locations. Incumbent will discuss and coordinate with supervisor work and leave schedules. Keeps supervisor abreast of daily accomplishments and of future requirements.

Incumbent is responsible to perform a variety of custodial duties, to include but not limited to: fine hardwood, lacquer and fabric upholstered furniture; including furnishings of brass, crystal, glass, ceramic, Pfaltsgraff dishes and glasses, silk plants and a variety of accessories. Duties include making beds, cleaning common areas and individual rooms, scrubbing private and public bathrooms, separating trash (example: following the state law on proper disposal of aluminum cans/paper), mopping and waxing floors and other related custodial duties. Required to empty large trash cans (weighing up to 45 lbs) from public areas and take trash to dumpster containers located as much as 300 feet from building. Incumbent is responsible for explaining to subordinate employees any hazards that may be encountered; such as strong chemicals in certain cleaning solutions, slippery floors while washing, mopping or waxing, proper usage of step ladders when cleaning windows or changing light bulbs, etc. These hazards and their proper method of usage are to be brought to the attention of employees through on the job training and through continuing inspections of proper working habits, and checking grounds, stairways, outside steps, etc., for safety hazards. Responsible for ensuring compliance with the Hazardous Waste Ordinance. Incumbent is responsible for reporting to the Bachelor Housing office all maintenance requirements noted during the work shift, and will follow up by reporting repairs as they are completed, and will be responsible for instructing all subordinate employees to report maintenance requirements. Must have a valid driver's license to operate company vehicles to be transported from one work place to another.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

Relays instructions from supervisor. Gets work started. Sets work pace. Demonstrates work methods, and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short-term and nonrecurring basis.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

HOUSEKEEPER LEADER NL-3566-3

Skills and Knowledge: Must be able to work independently. Must have knowledge concerning all aspects of proper cleaning techniques of various types of fine furniture and furnishings, inventory and restocking of property, supplies and amenities. Requires ability to inspect and ensure readiness of quarters on a daily basis to include health and comfort aides to guests. Must be knowledgeable in common cleaning tools, cleaning agents, industrial type vacuum cleaners and carpet cleaners. Must be able to operate both household and commercial washer and dryer. Must be knowledgeable in safe working habits, conditions and environment. Must have ability to train new housekeepers and to provide them with a continuous training program established by Bachelor Housing, and be able to coordinate work and leave schedules to accomplish work requirements. Must be knowledgeable in maintenance requirements and report it to the appropriate personnel. Must be able to read signs, follow written and oral instructions. Must be knowledgeable in fire, safety and security requirements. Incumbent must posses ability to lead employees. This includes but is not limited to: assisting employees when they have questions or are unsure of work requirements; to lead by example through display of good work habits; and to show employees where they need improvement or give praise as necessary.

Responsibility: The immediate supervisor is the Housekeeper Supervisor, NS-3 or the Bachelor Housing Manager who will furnish general and technical instructions and be available for assistance when required. The work is performed independently according to Bachelor Housing policies, practices and established procedures. The work is periodically reviewed by upper management and guest complaints are immediately inspected and situation rectified.

Physical Effort: Involves physical effort, such as that involved in using vacuum cleaners, carpet cleaners, pushing cleaning carts, carrying portable cribs; continually standing, bending, stooping, and reaching; moving and placing heavy linen in storage rooms; frequently pushing carts loaded with dirty laundry and trash, and lifting and carrying items weighing up to 45 lbs independently and over 45 lbs with assistance.

Working Conditions: Incumbent is frequently exposed to heavy lifting, possibility of cuts, scrapes, bruises, strains, sprains, and skin irritations from use of strong cleaning solutions. Care is required to avoid injuries when working on ladders. The work is primarily performed indoors, which has adequate heat, light and ventilation.

Education

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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