Training Support Assistant

Rockville, Maryland
Sep 16, 2020
Sep 23, 2020
Full Time


This position is located in the Office of the Chief Human Capital Officer(OCHCO), Associate Directorate for Human Resources Training and Development(ADHRTD), Learning & Talent Development Branch (LTDB).

The supervisor is Dafna Silberfeld.
This is a non-bargaining unit position.
This position requires minimal travel.

Relocation expenses associated with interview and/or relocation will be paid.

Learn more about this agency


As a Training Support Assistant (TSA) in the Learning & Talent Development Branch it is NRC staff's first line point-of-contact for training support. The TSA is responsible for the Learning Management System (LMS) user support, documenting and escalating technical issues. The TSA also registers employees for external training and supports the External Training manager. The TSA receives requests by email, Web form, or telephone call, and logs and manages them in a Service Request System.

This position requires excellent interpersonal skills and the ability to assist NRC employees and LMS users with questions about the LMS and NRC training policy and procedures as well as answer questions regarding status of registration and communication with outside vendors.

Supervisory status

Promotion Potential


Conditions of Employment

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position.


In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. Specialized experience is demonstrated by working in an environment utilizing various office software programs (Microsoft Office, ADAMS, etc.), providing customer service to NRC staff, and researching, analyzing problems, gathering data, recognizing solutions, and conveying information to appropriate audience.

The ideal candidate for this position demonstrates:

Demonstrated experience utilizing various office software programs (Microsoft Office, ADAMS, etc.)

Demonstrated experience using critical thinking skills and the ability to work with all levels of NRC staff and management.

Demonstrated ability to meet, interact, deal effectively, and address issues with all level NRC staff members and, commercial vendors.


Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

When the application process is complete, your application will be reviewed to determine if you meet the job requirements. You will be rated based on the information provided in your resume to determine your level of knowledge, skill and ability related to the job requirements. If you are among the top candidates for this position, your application will be referred to the hiring manager.

Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to submit a thorough resume that directly relates to this position.

To preview questions please click here .

Background checks and security clearance

Security clearance
L Access Authorization

Drug test required

Required Documents

As a NRC employee you are required to submit your most recent Rating of Record (Performance Appraisal) or a statement saying why one is not available. You may do so either electronically, following the instructions below, or by sending one copy by mail to:

Kreslyon Fleming

Mail Stop: T2A77

All supplemental documents can now be collected electronically and should be submitted before the closing date of this vacancy announcement. You have three choices for submitting your supplemental documents:

1. Use the "USAJoBs" feature to download documents from your USAJoBs portfolio; or
2. use the "Upload" feature to upload documents directly from your computer. The following types of documents can be uploaded:
.gif, .jpeg, .png, .rtf, .pfg, and .doc; or
3. use the "Fax" feature to print the Fax Cover Sheet and fax it, along with your supplemental documents to 1-571-258-4052.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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