IT SUPPORT SPECIALIST

Location
Arlington, Virginia
Salary
$61,027.20 - $93,267.20 Annually
Posted
Sep 15, 2020
Closes
Sep 28, 2020
Ref
1031-21B-CCT-HQ
Hours
Full Time
Position Information

The Arlington County’s Clerk's Office is seeking an IT Support Specialist to provide technology support to the Circuit Court, the Juvenile and Domestic Relations Court, and the General District Court. This position will administer the introduction of and provide on-going support for technology utilized to present digital evidence in the courtrooms.

Specific duties include:
  • Setting up the audio-visual equipment daily to ensure digital evidence presentation systems are operating and ready for use;
  • Troubleshooting and resolving technical issues that arise prior to and during a hearing/trial;
  • Training attorneys, judges and court staff on how to use the technology;
  • Developing a technology refresh schedule to ensure the technology and equipment is updated periodically so it does not go out of warranty or become outdated;
  • Performing proactive monthly testing of all courtroom technology to ensure it is operational and available for hearings;
  • Participating in the design of courtroom technology updates that improve system reliability and functionality; and
  • Researching capabilities, best practices, and business solutions to make recommendations for modern courtroom operations.
The ideal candidate will have demonstrated experience with the installation, use and support of courtroom audio-visual technology; effective oral and written skills to provide exceptional customer service to the judges, clerks and attorneys that utilize the courtroom technology; and strong time management skills necessary to plan and complete work both with direction as well as independently.

Selection Criteria

Minimum: Bachelor’s degree in Computer Science, Information Systems Management, Mathematics, or a related field plus some experience supporting audio visual systems.

Substitution: Additional full-time qualifying experience may be substituted for the education requirement.

Desirables: Preference may be given to candidates with one or more of the following:
  • Use of Microsoft SharePoint, Microsoft Teams, and One Drive; and/or
  • Familiarity with courtroom terminology and procedures.


Additional Information

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. with some flexibility. Occasional hours outside of normal business hours will be required.

Please complete each section of the application. A resume may be attached to the application; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.

01

How many years of experience supporting audio visual systems do you have?
  • None
  • Less than 1 year
  • 1 but less than 2 years
  • 2 years or more


02

Please check which apply to your background.
  • Experience designing technology updates to improve systems functionality
  • Familiarity with courtroom terminology and procedures
  • None of the above


03

Please provide details for all boxes checked in the previous question number 2 if not readily identifiable on your application. If you do not have this experience, please write N/A.

Required Question