Public Affairs Specialist, Digital/Electronic - Office of Communications

Employer
USAJobs
Location
Rockville, Maryland
Posted
Sep 12, 2020
Closes
Sep 19, 2020
Function
Communications
Hours
Full Time
Duties

Summary

This position is located in the Health Resources and Services Administration, Office of the Administrator, Office of Communications. The duty location for this position is in Rockville, MD.

**Applicants please note: Additional selections may be made across the Department of Health and Human Services through this vacancy announcement.**

Learn more about this agency

Responsibilities

As a Public Affairs Specialist, you will manage digital content, and provide plain language and editorial expertise for HRSA.gov. You will represent HRSA, as appropriate, in collaborative Internet and Intranet communication activities and enhance online information dissemination through social medial and other digital platforms.

Your major duties and responsibilities include:
  • Overseeing the daily operations and management of the agency's internet properties and serving as a consultant across the organization on web best practices.
  • Expertly writing and editing a wide array of digital content using plan language principles, structured content, and the "bite, snack, meal" approach for digestible content, ensuring appropriateness for key audiences.
  • Making digital media (e.g., website, social media, and outbound email) updates using a content management system or technical platform, as needed.
  • Initiating efforts to enhance website content in conjunction and consultation with key stakeholders.
  • Facilitating consensus-building throughout the agency related to digital projects and using diplomacy in communications with others.

NOTE: Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Travel Required

Occasional travel - Expected travel may be up to 5% for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • U. S. Citizenship is required.
  • Males ages 18 through 25 must be registered with the Selective Service.
  • PHS Commissioned Corps applicants must submit current personnel orders.
  • A one year probationary period may be required.
  • Position is in the Bargaining Unit.
  • Recruitment incentives are not authorized.
  • Student loan repayment incentive is not authorized.
  • Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)


Qualifications

THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 09/18/2020

Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In order to qualify for this GS-13 level position, your resume must clearly demonstrate that you have one full year of specialized experience comparable in difficulty and responsibility to at least the GS-12 level in the federal service.

Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.

Examples of qualifying specialized experience equal to the GS-12 level include performing the following types of tasks on a regular and recurring basis: developing digital communications plans, including recommendations for implementation; evaluating the impact and effectiveness of various social media platforms plans and advising management if efforts should be discontinued, emphasis changed or coverage expanded in improving intercommunication between an organization and various audiences through media utilization; and, working with a variety of stakeholders to identify best practices, standard operating procedures and guidance for use in development of digital communications projects.

Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

DIGITAL COMMUNICATIONS AND SOCIAL MEDIA - Knowledge of the production, communication and dissemination of information and ideas using digital and social media technologies to inform and educate.

TECHNICAL WRITING - Prepares written documentation to transfer technical information about concepts, situations, products, services, or results to audiences with varying levels of technical knowledge.

WEB CONTENT AND DIGITAL PUBLICATIONS - Knowledge of the production of textual, or visual content (e.g., text, applications, images, data,) encountered as part of the user experience on websites.

FACILITATION - Impartially guides a group with an overall goal of reaching consensus, solving problems or accomplishing tasks.

TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10901138

Education

Additional information

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

Click here for information on " Federal hiring for individuals with disabilities ".
  • Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees . Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
  • E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
  • Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
  • Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here .
  • HRSA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

    Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.

    If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
      • Best Qualified - for those who are superior in the evaluation criteria
      • Well Qualified - for those who excel in the evaluation criteria
      • Qualified - for those who only meet the minimum qualification requirements

    The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

    Career Transition Assistance Program (CTAP)/ Interagency Career Transition Assistance Program (ICTAP): Must be found to be well-qualified to exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Click here for more information on ICTAP/CTAP .

    Background checks and security clearance

    Security clearance
    Other

    Drug test required
    No

    Required Documents

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov . You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

    Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:

    1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builde r.
    If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
  • Job title
  • Name of employer
  • Beginning and ending dates of employment (month/day/year format)
  • Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
  • Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
  • Your resume must show the series and grade or equivalent for all federal positions you have held. (if a federal position)
  • You must also ensure that the duties performed are clearly matched to each period of employment.
    Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

    2. A complete Assessment Questionnaire

    3. Other supporting documents to be submitted with application:
    • If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Click here for more information on veterans' preference .
    • Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
    • If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
    • College Transcripts or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for this program, as described in the "Qualifications and Evaluations" sections of this announcement. (if the position has a positive education requirement, or you are qualifying on the basis of education).
    For Résumé and Application Tips visit the USAJOBS Resource Center .

    The complete Application Package must be submitted by 11:59 PM (EST) on 09/18/2020.

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