Duties

Summary

Do you have a passion for public service? The United States Secret Service (USSS) is looking for you! The USSS is a premier law enforcement organization with two (2) critical national security missions: protect our nation's leaders and to conduct criminal investigations.

Learn more about this agency

Responsibilities

The United States Secret Service, Office of the Chief Information Officer, is looking for talented individuals to plan, design, research, develop, acquire, document, test, implement and maintain, as well as modify major information systems as they relate to application development, information technology and cybersecurity related projects. Some of the duties that you will be involved in are providing technical advice to senior management officials and providing strategic IT recommendations for new and/or substantially modified information technology projects. In addition, you will be responsible for overseeing all phases of IT related projects and user requirements, objectives and alternative solutions, by obtaining costs relating to information technology resource requirements. You may also be responsible for , providing alternative solutions, developing detailed design proposals that specify the products to be developed, user interfaces to systems and conversion requirements; and preparing procurement requests, developing statements of work and reviewing contract proposals and may serve as a Contracting Officer's Technical Representative(COTR) in monitoring vendor/contractor performances. Further, you would be responsible for the implementation, evaluation, and/or dissemination of USSS IT components, tools, and procedures. You will work on complex issues in the planning, analysis, design, development, testing, quality assurance, installation, implementation, maintenance, and/or management of information systems needed to deliver IT services in support of the mission. You will ensure appropriate security and access controls are in place, commensurate with the risk and magnitude of the harm resulting from the loss, misuse, or unauthorized access to or modification of information.

Travel Required

Occasional travel - Occasional Travel - Domestic and Foreign

Supervisory status
No

Promotion Potential
14 - Appointments may be made at the GS-12 or GS-13 level - the full performance level is GS-13. Appointments may be made at the GS-14 level - the full performance level is GS-14.

Requirements

Conditions of Employment

• U.S. citizenship is required.

• Security Clearance: Secret or Top Secret
• Requires successful completion of a polygraph examination
• Pass a drug test (urinalysis)
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so under Selective Service law

Qualifications

You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).

Specialized experience is defined as:

• GS-12: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). You will be involved in planning, conducting comprehensive testing user acceptance, and production implementation, ensuring appropriate security and access controls are in place. You will evaluate the nature and scope of business processes to be automated, and advising management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions which includes installing, maintaining and providing upgrades to systems and monitoring performance and security. In addition, you would be responsible for installing, configuring, troubleshooting, and providing technical training pertaining to personal computers (PC's) and associated peripheral devices in response to customer requirements.
• GS-13: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). In addition, you will be performing duties such as presenting findings, to alternative approaches, cost/benefit analyses to user management in order to influence acceptance of overall recommended design. You will be developing Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy; and providing expert and authoritative advice and assistance on Information Technology design and programming methods to managers, contractors and IT users. Integrating several hardware, software, and/or IT related services to provide and integrate information systems; delivering timely, efficient, and effective virtual and onsite IT support to all end-users; providing technical support of PC and PC peripheral design features, hardware, software, or operating system capabilities, system integration and interoperability requirements; and modifying hardware, software, and operating systems to meet user needs.
• GS-14: performing duties such as providing expert technical advice to senior management; leading projects and/or teams in advanced IT related project efforts; functioning as the technical authority on assignments; managing information technology acquisition projects and budgets for a large IT infrastructure environment, developing new business cases and identifying user requirements; providing expert and authoritative advice and assistance on information technology design and maintenance; planning, implementing and overall project management for IT objectives to include forming strategic partnerships to ensure the success of the IT objective of the Office of the Chief Information Officer.

AND

Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as:

Attention to Detail - Identifies, addresses, and devises solutions to technical issues impacting IT operations, systems, and technologies; and financial issues impacting budget projections and allocations for personnel and equipment.

Customer Service - Works with clients and customers (that is, individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Appointments may be made at the GS-12 or GS-13 level and the full performance level is GS-13.

Appointments may be made at the GS-14 level and the full performance level is GS-14.

Education

See Qualifications section

Additional information

Our team members continue a tradition of excellence - whether investigating financial crimes or protecting national and visiting foreign leaders. In the USSS we serve the country with duty, loyalty, justice, integrity, and courage.

The Office of Chief Information Officer (CIO), is responsible for providing advice and assistance to senior managers on IT acquisition and management; developing, maintaining, and facilitating implementation of a sound and integrated IT architecture; and promoting effective and efficient design and operation of all major CIO processes for the agency, including improvements to work processes.

Positions may be eligible to receive Administratively Uncontrollable Overtime (AUO) added to base pay at a rate between 10-25%, based on management approval.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

See Qualifications section

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Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Required Documents

See How To Apply section

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.