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Network/telecommunications Analyst Ii

Employer
Fairfax County Government
Location
Fairfax, Virginia
Salary
$65,493.17 - $109,155.49 Annually
Closing date
Sep 26, 2020

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Industry
Telecommunications
Function
Analyst, Network Administrator, Systems Administrator, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Announcement

Serves as the lead IT support point of contact for the Stormwater Management (STW) division business units and backup IT support to other Public Works divisions. Administers, configures, and maintains STW application systems, PCs, mobile devices, and peripherals, and provide operational and desktop IT support services for STW customers running on Microsoft Windows network/domain. Provides technical assistance to users on hardware and applications and be responsible for STW information security as defined by county IT security policies. Act as STW technical representative on DPWES IT teams, and as liaison with the Department of Information Technology (DIT), ensuring that STW requirements are addressed, providing input into technical discussions and decisions, and ensuring county IT policies and standards are fully implemented in STW. Troubleshooting and communication skills must be excellent. Patiently works with customers real-time in-person, over the phone and through remote desktop tools. Travel will be required between three branch office locations, as well as participation in occasional extended work hours to meet project implementation dates and support emergency events.

Essential Duties and Responsibilities:
  • Administers STW computer systems, including system security, Active Directory, network and application access, files and folders on network shares, and set up/use of network/desktop peripherals and mobile devices.
  • Provides timely support for basic user IT issues, peripheral configurations, desktop/laptop and mobile device configurations (e.g., iPhone, iPad, MiFi), software installations and hardware repair.
  • Remains up to date with emerging technologies and industry best practices to maintain knowledge necessary to resolve issues and plays a lead role in conducting research to evaluate and implement new or replacement STW IT solutions.
  • Acts as STW administrator and vendor relationship manager for work order management system application, flood warning application, facility camera system, and CCTV application.
  • Serves as an STW Information Security Coordinator to ensure alignment and compliance to County information security policy by acting as the primary liaison to the Fairfax County Department of Information Technology; facilitating and managing IT security matters for all support IT STW resources; and conducting user security awareness training.
  • Ensures a new product or service introduction is properly solutioned, approved, adopted, and managed with appropriate support documentation and processes for users.
  • Maintains knowledge in use of tools and systems used to support/maintain systems and users such as Active Directory, System Center Configuration Manager (SCCM), and Windows administration tools.
  • Provides technical assistance and help documentation for users on use of desktop hardware, software, and applications.
  • Documents and ensures compliance with system/application licenses.


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:
  • Bachelor's degree or equivalent in IT, computer science, management information systems, or related field.
  • Four years of hands-on experience supporting IT services in a Windows enterprise network environment, including support of remote users.
  • At least 2 years of experience with networked environment functionality, including Active Directory, file servers, printers, TCP IP, DNS, virtualization, etc.
  • Intermediate to advanced ability supporting and troubleshooting Windows 10, Office 365, and OneDrive, relevant Microsoft certification a plus.
  • At least 1 year of experience with Windows Server 2012 and above; relevant Microsoft Windows Server a plus; Basic troubleshooting of common mobile device platforms (iOS, Android).
  • Experience training and supporting lower-tiered team members.
  • Possess excellent oral and written communication skills, and time management and organizational skills.

PHYSICAL REQUIREMENTS:
Ability to stoop, bend and reach. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Company

Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.


BENEFITS INCLUDE:
Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at www.fairfaxcounty.gov/jobsfor nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here - https://www.governmentjobs.com/home/applicationguide.

Company info
Website
Location
12000 Government Center Parkway
Suite 270
 Fairfax
VA
22035-0034
US
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