Supervisory IT Program Manager

Washington, D.C
Sep 11, 2020
Sep 18, 2020
IT, Program Manager
Full Time


The position is located in the Office of Information Technology (OIT), Court Services and Offender Supervision Agency (CSOSA) for the District of Columbia. OIT is responsible for providing information technology services to support the mission requirements of CSOSA. Organizational functions of OIT include development, delivery and management of a wide range of information products and services including applications, networking and telecommunications technologies.

Learn more about this agency


(The duties described reflect the full performance level of this position)

Supervises a group of employees performing work at the GS-14 or equivalent level. Provides administrative and technical supervision necessary for accomplishing the work of the unit.
Performs the administrative and human resource management functions relative to the staff supervised. Plans, schedules, and assigns work to subordinates. Establishes guidelines and performance expectations for staff members; provides feedback and periodically evaluates employee performance. Provides advice, counsel, and/or instruction to staff members. Recommends or approves appointments, selections, or reassignments to positions appropriate to the selection authority delegated. Effects disciplinary measures as appropriate to the authority delegated in this area. Carries out Equal Employment Opportunity (EEO) policies and program activities.

Manages all aspects of multi-year IT program initiatives, including project selection, prioritization, evaluation and monitoring, cost schedule management, risk management, quality management, and resource allocations. Programs are carried out through multiple related IT projects and are established to provide IT products and/or services. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program.

Assesses policy needs, and develops and provides information technology (IT) policy, procedure, and/or guideline additions, revisions, and/or updates to IT management and staff in order to govern IT activities and accomplish IT projects or programs.

Performs work involved with the acquisition, evaluation, support, and implementation of wide area network (WAN), Data Center, Cloud-Based, and Hybrid Cloud systems and applications. Provides technical expertise needed to implement WANs, Data Center, Cloud-Based, and Hybrid Cloud including the design, documentation, debugging, and maintenance of the WAN, Data Center, Cloud-Based, and Hybrid Cloud. Works in accordance with agency Information Resources Management regulations, policies, and directives.
Provides consultation and recommendations to The Office of the CIO and organizational components of CSOSA in the establishment of new or improved information technology solutions. Researches emerging technologies and advises managers and customers on IT solution requirements, on new technology, and recommends modifications to current systems and systems components that enhance or improves the agency's ability to accomplish mission-critical program activities.
Analyzes systems problems and provides solutions. Solves a wide range of complex operational and support problems to meet enterprise IT and customer requirements. Draws upon multiple IT specialties in order to accomplish complex tasks.
Coordinates and provides technical\program guidance and direct technical support to the employees engaged in all life cycle stages of systems and subsystems.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation, drug testing, and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Appointment may be subject to random drug testing after selection.

U.S. Citizenship: Applicants must be U.S. citizens or nationals. Failure to certify US Citizenship may result in your application not being considered.


Qualifying experience for the GS-15 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience at least equivalent to the GS-14 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.

Example of specialized experience for positions at the GS-15 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience analyzing a number of alternative approaches when advising management concerning major aspects of IT system design. The experience demonstrates accomplishment of IT project assignments requiring knowledge of IT requirements and techniques pertinent to the position to be filled.

Click here to see the full Qualifications Statement.


Substitution of education for specialized experience is not applicable to this vacancy.

Additional information

EVALUATION METHODS: Your application will be evaluated according to the extent and quality of experience, education, and training. If you meet the basic qualification requirements, your application/resume will be evaluated against the knowledge, skills, and abilities required for this position. This evaluation determines which candidates will be referred to the selecting official for consideration.

Applicant must be United States Citizen or National. Failure to certify US Citizenship may result in your application not being considered.

Time-in-grade requirements must be met within 30 calendar days of the closing date of this announcement.

Bargaining Unit Status: Not Eligible.

Appointment may require completion of a one-year probationary period.

This vacancy announcement may be used to fill future vacancies for identical positions within the next year.

Relocation expenses are not authorized.

CSOSA uses E-Verify, If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be rated based on your qualifications for this position as evidenced by the education, experience and training you report relative to this position which shows that you possess the knowledges, skills and abilities required. Paid or unpaid experience will be considered.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

VETERANS INFORMATION: The Veterans Employment Opportunity Act (VEOA) gives veterans access to job vacancies that might otherwise be closed to them. The law allows eligible veterans to compete for vacancies advertised under an agency's promotion procedures when the agency is seeking applications from outside of its own workforce. If you are applying for consideration under VEOA, you must attach a copy of your DD-214 "Certificate of Release or Discharge from Active Duty" or other proof of eligibility. If you are applying for consideration under the 30% or more Disabled Veteran Authority, you must attach a SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

Status applicants must submit a copy of their most recent Notification of Personnel Action (SF-50), which verifies status and shows position title, series, and grade.

You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; veterans with service-connected disabilities of 30 percent or more; returned volunteers from the Peace Corps or Vista, etc. Appropriate documentation to support this claim for eligibility will be required. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

CTAP/ICTAP: If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position. Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the crediting plan for all factors or the established cutoff score. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

SELECTIVE SERVICE REGISTRATION: As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.

DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Similar jobs