PT Weekend Telephone Helpdesk Support

Rockville , MD
Sep 11, 2020
Sep 25, 2020
Full Time
Westat has an opening for individuals to work part-time Saturday and Sunday 2:00pm - 8:00pm to support our interviewers who conduct research surveys for our Rockville, MD office. A successful candidate must have demonstrated customer support experience in responding to phone calls, email, and chat sessions from field staff.
Job Responsibilities:

Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems.

Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions. Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues.

Minimum Qualifications:

- A High School Diploma or GED is required to apply

- Must be able to work at our Rockville, Maryland offices

- Must be able to work Saturday and Sunday 2:00pm - 8:00pm

- Must have a minimum of 2 years prior technical help desk experience

- Must have prior experience with remote sessions


- Associates Degree or higher

These assignments are hourly positions. Benefits are based on hours worked and tenure.

Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the position, based on the specific position which may include, for example, identity verification, employment history, or criminal records history.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by Federal, state, or local law.