Assistant Director, Office of Innovation

Washington, D.C
Sep 10, 2020
Sep 17, 2020
Executive, Director
Full Time


This position is located in the Consumer Financial Protection Bureau, Office of the Director, located in the Office of Innovation (OI). The incumbent oversees the mission and operations of OI, providing executive direction to all matters relating to the Bureau's effort to encourage innovations in today's financial services markets.

See our tips on the application process and printable checklist to ensure each step of the application is completed.

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As a Assistant Director, Office of Innovation, you will:
  • Develop and implement a comprehensive strategic vision, with goals and objectives that are communicated to staff and aligned to CFPB strategic objectives.
  • Present interim and final briefings to the Director and other senior management on the program's results, and makes recommendations for program improvements.
  • Provide executive direction in the development and implementation of OI's mission to promote innovation and competition in the financial services market.
  • Ensure that emerging programs are planned and managed consistently with short-term operational objectives supporting transition while remaining aligned with emerging CFPB strategic research objectives.

Travel Required

Occasional travel - Occasional Travel required

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • You must be a U.S. citizen or U.S. National
  • Public Trust background Investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

This opportunity is also open to the Public under Announcement #20-CFPB-395-P. Please refer to that announcement for details on open period, eligibility, and how to apply.


To qualify for this Executive-level position, you must have substantial experience which is defined as:
  • Demonstrated experience in a senior or leadership position directing and leading an organization promoting innovation and competition in financial services markets. This level of expertise is exhibited by career accomplishments that reflect managerial expertise to guide effectively the translation of a mission, goals, and strategies into an integrated program with coordinated projects and processes; AND
  • Demonstrated experience providing leadership in shaping innovation programs involving financial services markets; as well as demonstrated experience proposing policies and approaches to address those areas; AND
  • Demonstrated experience driving policy creation or implementation in financial services innovation and competition; and defining and managing complex long-and short-term program plans, funding requirements, and resource needs; AND
  • Demonstrated ability to use internal and external collaboration to identify, develop, and sustain opportunities to fulfill strategic objectives. Strong evidence of building on internal and external relationships to create synergies across an organization that expand reach, leverage, and scale of goals and initiatives.


Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- We may offer opportunities for tele-work.
- We may offer opportunities for flexible work schedules.

-Ethics: Consumer Financial Protection Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau's ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at .

- A one year probationary period may be required.
- A one year managerial probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
- File a Public Financial Disclosure Report (OGE Form 278e) within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.


If you are found minimally qualified, you MUST submit a separate, concise essay (no more than 5 total pages) that addresses your experience applying the following four Executive Competencies to manage and achieve the goals of the organization. The Executive Competencies are:
  • Managing and Inspiring High Performance- Manages employees in a fair manner while defining clear work expectations aligned with goals; plans and delegates work in alignment with team member skills and provides assistance, direction, constructive feedback, and support to staff; monitors progress and deadlines, ensuring work quality, responsiveness, and timeliness.
  • Decision Making and Problem Solving- Makes and communicates decisions in alignment with established practices and protocols while managing risks and synthesizing information to identify timely, sound, data-driven ideas or solutions; recognizes when to take action and when to gather additional data and makes logical decisions when dealing with pressure situations or unexpected problems.
  • Demonstrating and Sharing Expertise- Stays current with and appropriately applies expertise; ensures staff have access to expertise; shares subject matter guidance; applies expertise to ensure work is sound, aligned with objectives, and meets requirements; uses expertise to evaluate the adequacy of work and identify sound opportunities for improved consumer protection.
  • Managing Quality Results: Provides work that is responsive to stakeholder or mission requirements; understands who stakeholders are; keeps stakeholders informed and educated; resolves stakeholder concerns; collects and acts on feedback/data to improve quality, efficiency, or responsiveness; anticipates stakeholder needs and proactively addresses them; balances stakeholder requests against capacity.

Your essay should include where and when the qualifications were obtained, and the organizational setting in which the experience was acquired (e.g. organization size, level, and assigned fiscal resources). A panel of Subject Matter Experts (SMEs) will assess each applicant's responses to determine best qualified applicants for the position. If you are found minimally qualified, a representative from the Office of Human Capital will contact you. You will have at least 48 hours to submit your narrative.

Alternatively, you may submit your narrative with your application, simply attach your narrative under the ‘cover letter' or under a Narrative Response attachment category link before submitting your application.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:
-If you are a current Consumer Financial Protection Bureau employee in a permanent, competitive service position you do not need to submit documents to confirm your status.

-If you are a current Consumer Financial Protection Bureau employee who is reinstatement eligible based on prior federal competitive service, you must submit documents to confirm your eligibility.

You must submit an SF-50 which confirms both competitive status eligibility as well has highest grade/pay band level achieved. This may require that you submit more than one SF-50.
  • To verify your competitive status: Box 34 must have a "1" and Box 24 must have a "1" or a "2"

If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.

- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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