Print Server Technician

Location
New Carrollton, Maryland
Posted
Sep 02, 2020
Closes
Sep 24, 2020
Ref
2000002495
Function
Administrative
Hours
Full Time
Description

CHENEGA WORLDWID SUPPORT, LLC

Company Job Title: PRINT SERVER TECHNICIAN

Clearance: Background Check

Location: New Carrollton, MD

Reports To: Project Manager

FLSA Status: Non - Exempt, Full Time, Regular

Summary:
  • The Print Server Technician will provide maintenance and operational support for any physical/virtual servicers (i.e., virtual servers compatible with Government-owned virtual environments, to include print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, to include any supporting/dependent infrastructures.

Duties and Responsibilities:
  • Tier ½ Support Deploying solutions to cybersecurity vulnerabilities identified in the print and FAX environments.
  • Manage and Maintain print server environments.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
  • Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) and Estimated time to restore any application outages planned or unplanned whenever possiblewhenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the group's productivity.
  • Demonstrate the required product proficiency by successfully completing the product training
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Manage assigned parts, tools and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Provide timely and courteous customer service to facilitate customer satisfaction
  • Meet and/or exceed all required standards, such as Customer Notification, Response Time, Product repair Hours, Parts Cost, First Time Fix, and Call-Backs
  • Other duties as assigned

  • Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
    • High School Diploma/GED required
    • 2 years of IT related experience with the Federal goverment
    • Print Server Management experience
    • CAC/PIV Authentication Infrastructure
    • A , Network , ITIL certification(s) desired

    Knowledge, Skills and Abilities:
    • PC Skills to include required demonstration in IE Navigation, File saves and movers, Internet connectivity; using the PC/wireless devices for data entry, troubleshooting and web access.
    • Functional knowledge of Microsoft Operating Systems, Windows and Microsoft Office Applications (i.e. Word, Excel)
    • Ability to successfully pass a drug-screening, DMV and background check
    • Ability to work overtime on an occasional basis
    • Ability to provide reliable transportation to service calls
    • Proven excellent customer service skills
    • Nuance Software Skills
    • Capture/Send Software Skills

    Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
    • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

    Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
    • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
    • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

    Chenega Corporation and family of companies is an EOE.

    Equal Opportunity Employer/Veterans/Disabled

    Native preference under PL 93-638.

    We participate in the E-Verify Employment Verification Program.

    Primary Location: United States-Maryland-New Carrollton

    Organization: Chenega Worldwide Support
    Strategic Business Unit: Military Intelligence and Operations Support
    Security Requirements: Background Check
    Job Schedule: Full Time Non-Exempt
    Recruiter: Thomas Orner
    Req ID: 2000002495

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