Loss Mitigation Assistant

Expiring today

Herndon, VA
Sep 01, 2020
Sep 19, 2020
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized as a 2020 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The primary function of the Loss Mitigation Assistant is to assist the Loss Mitigation Specialist with the management of delinquent accounts. The successful candidate will be responsible for processing credit disputes, delinquent payments, and account reconciliation on charged off loans.


  • Process all credit disputes received to include disputes received in writing and via e-Oscar
  • Process all payments on charged off loans as well as loans under bankruptcy
  • Review payment exception reports and reconcile all charged off and bankrupt loans
  • When financial needs applications have been received, prepare all necessary account documents for review
  • When legal action has been received, prepare all necessary account documents for review
  • Distribute all incoming mail
  • Must be able to update the status of accounts on a daily basis with accurate detailed notes and follow up actions
  • Must have the ability to effectively communicate verbally and in writing and use discretion in your work
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
  • Performs other related duties as assigned


  • High-school diploma or equivalent
  • Minimum 1 year of Collections or Loss Mitigation experience; experience working in a financial institution is preferred
  • Working knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Working knowledge of FCRA (Fair Credit Reporting Act)
  • Working knowledge of Microsoft Office and databases

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

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