Enterprise Client Success/Assistant Manager

Washington, DC
Aug 28, 2020
Oct 09, 2020
Full Time
Job Description

Enterprise Client Success/Assistant Manager

Customer Care

Job Description Summary

Client Success Assistant Manager with focus on Enterprise client support and escalated reader issues.

Job Description

The Washington Post is looking to hire a Client Success Assistant Manager with the Customer Care & Logistics department with a proven ability to work independently, to support the growing Enterprise subscriptions business.

The ideal candidate will:
  • Respond to Enterprise support and customer support inquiries both in writing and over the telephone
  • Manage Enterprise client admin onboarding
  • Develop Enterprise client success plan
  • Troubleshoot product issues with readers, 30 - 40% of time for consumer digital support
  • Escalate reader issues to internal teams as necessary
  • Be professional, efficient and prompt when working with customers
  • Be detailed oriented with data entry

  • 3-5 years customer service, customer success, sales, or account management experience; technology industry experience is a plus;
  • Excellent verbal and written communication skills, including ability to present information to all levels of the organization;
  • Self-starter with a high degree of initiative, follow through and ability to work independently;
  • Proficiency working with MS Office applications; ability to learn how to use various software applications;
  • Well organized professional with service orientation and ability to work as part of a team;
  • Strong administrative skills, outstanding interpersonal skills including written grammar;
  • Ability to handle multiple job demands, as well as the ability to prioritize work from various sources;
  • Ability to work with a diverse customer and employee population, including all levels of management and staff;
  • Ability to maintain confidentiality of sensitive business and personnel matters;
  • Ability to work well under pressure and in an ever-changing, flexible environment;
  • Excellent performance and attendance record;
  • Passion for consumer electronics, strong proficiency with personal devices such as smartphones;
  • This is an exciting opportunity to work with our customers and products!

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?