Enterprise Client Success/Assistant Manager
- Employer
- The Washington Post
- Location
- Washington, DC
- Closing date
- Oct 9, 2020
View more
- Industry
- Media / Journalism / Advertising
- Function
- Management, Program Manager
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Enterprise Client Success/Assistant Manager
Customer Care
Job Description Summary
Client Success Assistant Manager with focus on Enterprise client support and escalated reader issues.
Job Description
The Washington Post is looking to hire a Client Success Assistant Manager with the Customer Care & Logistics department with a proven ability to work independently, to support the growing Enterprise subscriptions business.
The ideal candidate will:
- Respond to Enterprise support and customer support inquiries both in writing and over the telephone
- Manage Enterprise client admin onboarding
- Develop Enterprise client success plan
- Troubleshoot product issues with readers, 30 - 40% of time for consumer digital support
- Escalate reader issues to internal teams as necessary
- Be professional, efficient and prompt when working with customers
- Be detailed oriented with data entry
Qualifications:
- 3-5 years customer service, customer success, sales, or account management experience; technology industry experience is a plus;
- Excellent verbal and written communication skills, including ability to present information to all levels of the organization;
- Self-starter with a high degree of initiative, follow through and ability to work independently;
- Proficiency working with MS Office applications; ability to learn how to use various software applications;
- Well organized professional with service orientation and ability to work as part of a team;
- Strong administrative skills, outstanding interpersonal skills including written grammar;
- Ability to handle multiple job demands, as well as the ability to prioritize work from various sources;
- Ability to work with a diverse customer and employee population, including all levels of management and staff;
- Ability to maintain confidentiality of sensitive business and personnel matters;
- Ability to work well under pressure and in an ever-changing, flexible environment;
- Excellent performance and attendance record;
- Passion for consumer electronics, strong proficiency with personal devices such as smartphones;
- This is an exciting opportunity to work with our customers and products!
The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?
#washpostlife
Company
Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!
Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.
More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
- Website
- https://careers.washingtonpost.com/
- Location
-
1301 K Street, N.W.
Washington
DC
20036
US
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