Call Specialist

Rockville, MD
Aug 18, 2020
Dec 05, 2020
Full Time
AHC Behavioral Health & Wellness seeks to hire a Call Specialist who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

As the Call Specialist, you will:
•Provide telephonic support by scheduling appointments and providing resources to callers.
•Work with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing mental healthcare at Shady Grove Medical Center.
•Receive all incoming phone calls and online inquiries from persons and providers requesting acute and outpatient clinical services.
•Schedule clinical evaluations and document when appointments are kept or missed.
•Accurately maintain call tracking database.

Qualifications Include:
•Preferred Bachelor's degree in counseling, social work, human services, or any closely related field. High school or GED is acceptable.
•At least one year of customer service and telephonic experience
•Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
•Strong ability to communicate information in an effective and empathetic manner
•Excellent oral and written communication skills

At Adventist HealthCare our job is to care for you. We do this by offering:

•Work life balance through non rotating shifts
•Recognition and rewards for professional expertise
Free Employee parking
•Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
At Adventist HealthCare our job is to care for you. We do this by offering:

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Work Schedule:

rotating weekends 7p-7:30a

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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