Member Support Training Director

Job Summary/Company: Sparks has partnered with a fast growing, successful tech start up that is looking for an experienced Training Director for their Member Support Department. This candidate must have previous experience managing or training in a contact or call center environment, have extensive knowledge in tech and a proven track record of successfully managing a training department while directly overseeing multiple trainers. This is a Direct Hire position with a company that boasts a unique and revered culture, room for professional growth and other considerable benefits/perks. (*This role does require you to work onsite and be local to the DC, MD, VA area.)

Responsibilities:

• Directly manage 5-6 trainers
• Create and deliver a Member Support training program; implement new and effective strategies to streamline the training process
• Help to improve training content and make it digestible to a diverse pool
• Successfully track training effectiveness and create development plans for underperformers

Qualifications/Background Profile:

• Previous experience managing/training in a contact/call center environment
• At least 3 years experience in cultivating and leading a training program
• Tech industry experience and the ability to synthesize tech product knowledge
• Excellent communication and presentation skills with a passion for delivering hands on training
• Minimum 2 years experience working with SMEs to develop training designs
• Bachelors Degree

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.