Arlington, Virginia
$94,452.80 - $144,268.80 Annually
Sep 02, 2020
Oct 03, 2020
Full Time
Position Information

Are you a customer service-oriented technology manager with a background in design, development, and production support of custom developed applications? The Department of Human Services (DHS) is seeking a hands-on, technical leader to provide day-to-day guidance, performance management, and mentoring for the Applications Development Team.

As part of the Information Systems Bureau in DHS, the Application Team Technical Manager will lead business requirements gathering and analysis, review systems architecture and design against business requirements and goals, and gain business partnership agreements to move forward. The Applications Development Team is comprised of five technical staff managed by this position and holds primary responsibility for custom-built, complex applications that manage client and financial information including HIPPA compliance, key financial operations, reporting, and integration with various local, state, and federal systems.

Representative projects include:
  • Automating the purchase of services for foster children;
  • Updating state reporting for reimbursements of several million dollars annually for services for at-risk youth and their families; and
  • Creating new tools and perspectives on the DHS model for integrated services.

Specific responsibilities include:
  • Establishing and maintaining industry best practices for all areas of software development and support, assuring products delivered to the business are appropriately secure, usable, scalable, extensible, and reliable;
  • Creating a climate of continuous learning and development for team members;
  • Developing and executing strategies for the sustainability of the team and services to ensure the optimal use of staff and contract resources as well as succession planning;
  • Managing daily operations and support; providing prompt resolution of all user issues affecting production; (including critical processes with time sensitive deadlines);
  • Managing software patches and upgrades, scheduled and unscheduled maintenance, testing, performance monitoring and tuning, documentation, integration with other systems, etc;
  • Coordinating Windows OS, MS SQL, hardware and virtualized machine upgrades with the Department of Technology Services for all DHS related systems;
  • Planning and prioritizing application change / enhancement requests to best meet DHS goals;
  • Developing project plans that communicate objectives, deadlines, and costs to line of business, technical staff, and third parties (other IT support, vendors);
  • Utilizing work breakdown structures to coordinate tasks across application team members, contractors, business partners, and other project participants;
  • Managing the triple constraints of time, cost, and scope for the team (across multiple projects, divisions, and priorities); and
  • Developing and applying functional knowledge of DHS client service delivery.
Technical Environment
  • Custom and commercial off the shelf (COTS) applications vary in size, scope, and complexity and primarily utilize Microsoft .NET and MS SQL Server technologies in physical and virtualized machine (VM) environments;
  • Other technologies and tools include MS SSIS, MS SSRS, Visual Studio, C#, PHP, and TortoiseSVN and GIT for source control; and
  • Key knowledge areas also include SQL Server and job scheduling (ActiveBatch).

Arlington County DHS has over 700 staff providing services to the community in programs for aging and disability, children and families, housing, public health, mental health, and substance abuse. DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

To learn more about DHS services, please click here.

Selection Criteria

  • Bachelor's degree in software engineering, computer science, information systems or related field;
  • Substantial (at least two years) experience as a technical practitioner (software and database development) in custom software development in a .NET (desired) and SQL Server (required) environment;
  • At least 3 years of technical team leadership including experience translating functional requirements into technical options and implementations;
  • Demonstrated knowledge of change management and support of a major application in production, including job scheduling and operational alerts.
The successful candidate will demonstrate the following:
  • Proven ability to develop functional/business requirements and turn them into technical options and solution designs/architectures;
  • Strong project and task management experience through the systems development lifecycle;
  • Effective oral and written communication skills to engage, influence and articulate technical business issues and solutions to a variety of stakeholders;
  • Excellent analytical, problem solving and decision-making skills within functional and technical areas;
  • Effective people management and hands-on technical skills demonstrating the ability to lead a team of specialists utilizing best practices in application management and support services;
  • Proven ability to interpret functional/business requirements into technical options and solution designs/architectures, as well as timelines and costs for implementation, including deployment recommendations.
Substitution: Relevant work experience may substitute for the degree requirement on a year-for year basis.

Desirables: Preference may be given to candidates with the following:
  • Functional experience in automating financial processes and systems.

Special Requirements

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Must complete pre-hire federal background check and State of Virginia Central Registry check.

Additional Information

Work hours: Monday - Friday with some flexibility and teleworking as agreed upon with the supervisor.

The official title for this position is IT Program Manager.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please indicate which of the following applications you have used. Please check ALL that apply and be sure that it is reflected on your application:
  • SQL Server
  • SQL Server Integration Services (SSIS)
  • SQL Server Reporting Services (SSRS)
  • .Net
  • Visual Studio
  • C#
  • HTML
  • None of the above


Please describe your work experience in a .NET environment and/or use of SQL Server.


Please describe your leadership responsibilities on two significant technical work projects emphasizing your contributions to the focus of the project, customers served, business partnerships developed, work accomplished, and design tools used.


Please describe your experience managing change and supporting a major application in production including job scheduling and operational alerts.


Please describe your experience with job automation tools and processes.

Required Question

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