$97,905.60 - $168,563.20 Annually
Sep 30, 2020
Oct 28, 2020
Full Time
Position Information

The Department of Human Services (DHS) is seeking an experienced senior level IT professional with a passion for meaningful and challenging work within a technologically progressive and urban government agency. This Information Systems Bureau (ISB) Chief provides leadership and management to a team of 18 information technology professionals focused on technical support, business systems analysis, and system application review and development.

DHS is a large complex organization with over 140 social services, mental and public health, and public assistance programs which are delivered through 5 diverse operating divisions. ISB currently manages more than 70 federal, state and local information systems which support the varied program areas. The ISB Chief manages the relationship between information technology solutions and programmatic operations. The position serves as a strategic leader by ensuring alignment of business needs and technological capabilities. The ISB Chief is a strategic business partner identifying technical and functional issues or gaps in technology to meet the needs of the DHS business partners and the clients served.

Major duties include:
  • Managing daily work of assigned IT professionals, contractors and other resources;
  • Providing professional advice, subject matter expertise and problem-solving techniques to internal and external customers;
  • Leading, coordinating and managing the procurement of hardware and software solutions supporting human service program delivery and resolving technical problems dealing with software, hardware, and networking;
  • Managing a variety of IT contracts and proactively maintaining positive vendor and business owner relationships;
  • Managing highly complex IT programs and providing full project management lifecycle to support scope of projects while consistently delivering effective project management in accordance with established frameworks;
  • Managing the development and implementation of IT training programs for IT staff and the departmental users;
  • Ensuring State information system requirements, licenses and contractual agreements are met;
  • Coordinating with internal and external stakeholders including the Department Technology Services (DTS) and State agencies regarding telecommunications, data exchanges, security, hardware, interdepartmental service agreements; and
  • Spearheading the implementation of DHS enterprise-wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to governance processes, related tools and data architecture in alignment with DTS and other related County policies.

The ideal candidate will be a problem solver with excellent communication skills, considerable program and project management experience, with expert-level experience leading and coaching, developing IT professionals, complex projects, and information technology and management systems to support the needs of the department.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: Bachelor's degree in Information Management, Computer Science, or closely related field, plus significant leadership experience in the following areas: managing of IT professionals, information management, technology, and/or system change.

Desirable: Preference may be given to candidates with a Master's degree in Information Management, Public or Business Administration, and experience with one or more of the following:
  • Providing IT support to a large, complex human service or non-profit organization;
  • Public procurement, contract preparation and administration experience for business applications to include full project management lifecycle to support scope of projects; and/or
  • Experience with deployment, training, and sustainment of operating department business applications, and integration with other systems.

Special Requirements

A letter of application is required. Please attach a cover letter that describes in detail how your training, education and experience has prepared you for this position and how you meet the qualifications for this position. Your cover letter should include:
  • An overview of your experience in information technology and management systems on operational service delivery, program/project management, and public procurement;
  • A description of the type and size of the organization(s) in which you have gained the relevant experience, your specific roles and responsibilities, the size of staff directly supervised, the size of the budgets, programs/projects you have managed (especially business application) and significant accomplishments; and
  • A description of your general approach to providing business applications in a dynamic technology environment.

Completion of the Commonwealth of Virginia Statement of Economic Interest Form will be required of the successful candidate upon hire and annually thereafter.

Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license. The applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Additional Information

This recruitment is open until the position is filled with a preferred filing date of May 29, 2020. Applications submitted by this date will receive first consideration. Interested applicants are encouraged to submit their applications as soon as possible. Qualified applicants in this first group will be referred to the hiring manager and interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. Applications received after May 29, 2020 may be considered if a hire is not made from applicants received by the preferred filing date. The application process will close when the position has been filled or when enough qualified applications have been received.

Work Hours: Monday - Friday with a flexible schedule depending upon the needs of the organization. Some evening and weekend work may be required.

This position is part of an alternative pay program that includes career path and pay-for-performance elements. Starting pay within the band is based on a review of qualifications and experience. Pay potential will be based on performance and development.

As an Employer of Choice, Arlington County offers a generous benefits package. For additional information click here .

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. A resume may be attached but it is not a substitute for a complete application. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


A letter of application is required. Please attach a cover letter that addresses how your training, education and experience have prepared you for the position. Also, be sure to include the following:
  • An overview of your experience in information technology and management systems on operational service delivery, program/project management and public procurement;
  • A description of the type and size of the organization(s) from which you have gained relevant experience, your specific roles and responsibilities, the size of directly supervised staff, size of budget and programs/projects managed and significant accomplishments; and
  • A description of your general approach to providing business applications in a dynamic technology environment.
I understand that a cover letter is required, and it is attached to my application.
  • Yes
  • No

Required Question