Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

AARP ranked as #2 Best Place to Work in IT among midsize organizations by Computerworld in 2019.
Summary

The Engineer II - Salesforce is a core technical resource on a platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP's Salesforce environment. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Engineer II - Salesforce must be a multi-faceted technologist able to build business-value based objectives and perform "hands on" for development and configuration within the Salesforce platform.

Other core roles on the team will include the Platform Manager and Delivery Lead.
Responsibilities

Technical Responsibilities

Design and architecture

• Ensure sound integration, data, security, and business architecture design throughout all stages within the platform lifecycle.
• Lead the implementation of information security requirements in order to meet users' defined outcomes within one or more customer/employee journeys.
• Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.
• Drive reuse of common services defined by AARP's enterprise architecture standards.
• Provides oversight and governance of AARP technology standards and frameworks for assigned systems and platforms.
• Participates in development of Enterprise Engineering and Architecture Standards and Practices as required

Product Roadmap

• Establish the technical framework for the platform strategy and lifecycle.
• Work with the platform manager to define business-value based objectives and user stories for upcoming sprints
• Develop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules.

Consulting

• Guide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.
• Investigate new technologies and make recommendations to platform managers regarding potential usage.
• Collaborate with the platform manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals.

Continuous Improvement/Operations

• Provide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.
• Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.
• Work to streamline and automate processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.
• Work with developers, administrators and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.
• Follows ITS Disaster Recovery (DR) policy and standards.

Technical Leadership / Active Practitioner

• Participate in a Community of Interest for engineers across all teams to share information and strengthen understanding of business needs and technology-based business solutions.
• Serve as the Salesforce technical liaison and subject matter expert in business interactions.
• Provide 'level 2 or 3' support and problem management guidance for the platform team.

Domain Responsibilities

• Oversee technical deliverables from third-party vendors.
• Be available to support after-hours incidents, problems, outages, etc. that affect the Salesforce platform.
• Able to develop and configure within the Salesforce Lightning framework

Requirements

Desired Education and Certifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field
• Salesforce Administrator and Developer certification preferred
• Certified Technical Architect (CTA) preferred

Work Experience

• 10+ years of IT experience and CRM expertise
• Experience in deploying Salesforce products and solutions for large scale organizations
• Development and/or systems administration experience with Salesforce related products and solutions
• Experience in enterprise architecture practices, frameworks and methodologies
• A demonstrated ability to work within a team and build consensus towards a technical direction
• Strong technical expertise in executing proofs of concept and experimentation with development teams
• Technology delivery experience through concept, development, validation, deployment, and support
• Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
• An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure
• Solution Architecture experience with projects using Agile and Iterative approach
• Broad understanding of the following core products and technologies within Salesforce, including
  • Service Cloud, Marketing Cloud, Sales Cloud, Force.com
  • Platform App Builder, Platform Developer
  • Data Architecture and Management Designer and Integration Architecture domains
  • Lightning Container, Lightning UX Builder, Lightning Flow including Process Builder and Cloud Flow Designer
  • Entitlement, Role Based Access Control, and Permission Sets
  • Einstein Analytics

Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.