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Technical Support Analyst

Employer
American Enterprise Institute
Location
Washington, D.C
Salary
Competitive
Closing date
Nov 21, 2020

View more

Industry
Nonprofit
Function
IT
Hours
Full Time

Job Details

The American Enterprise Institute (AEI) seeks a customer-focused technical support analyst to assist AEI's staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.

The primary responsibilities include resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced.

Required Skills:
  • Strong knowledge of troubleshooting MS Windows, Apple Desktop OS, and Apple iOS Devices
  • Strong knowledge of MS AD User and Group Administration
  • Strong knowledge of MS Exchange User Administration
  • Strong knowledge of troubleshooting MS Office and Adobe Creative Cloud apps
  • Strong knowledge of troubleshooting PC/Mac hardware - Dell and Apple


Desired Skills:
  • Familiarity with administering O365
  • Familiarity with MS SharePoint
  • Familiarity with Cisco CallManager - adds and removals of client desk phones
  • Familiarity with network technologies, such as routing, VLANS, DNS, and DHCP
  • Familiarity with remote access and VPN software


This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments. A bachelor's degree is required.

Qualified candidates should submit a resume and cover letter with their online application to www.aei.org/jobs.

Company

The American Enterprise Institute is a community of scholars and supporters committed to expanding liberty, increasing individual opportunity and strengthening free enterprise. AEI pursues these unchanging ideals through independent thinking, open debate, reasoned argument, facts and the highest standards of research and exposition. Without regard for politics or prevailing fashion, we dedicate our work to a more prosperous, safer and more democratic nation and world.

Company info
Website
Telephone
2028625800
Location
1789 Massachusetts Avenue NW
Washington
District of Columbia
20036
US

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