Technical Support Analyst

Washington, D.C
Oct 25, 2020
Nov 21, 2020
Full Time
The American Enterprise Institute (AEI) seeks a customer-focused technical support analyst to assist AEI's staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.

The primary responsibilities include resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced.

Required Skills:
  • Strong knowledge of troubleshooting MS Windows, Apple Desktop OS, and Apple iOS Devices
  • Strong knowledge of MS AD User and Group Administration
  • Strong knowledge of MS Exchange User Administration
  • Strong knowledge of troubleshooting MS Office and Adobe Creative Cloud apps
  • Strong knowledge of troubleshooting PC/Mac hardware - Dell and Apple

Desired Skills:
  • Familiarity with administering O365
  • Familiarity with MS SharePoint
  • Familiarity with Cisco CallManager - adds and removals of client desk phones
  • Familiarity with network technologies, such as routing, VLANS, DNS, and DHCP
  • Familiarity with remote access and VPN software

This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments. A bachelor's degree is required.

Qualified candidates should submit a resume and cover letter with their online application to

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